Job Description

Job: Retail Banking
Primary Location: Asia-Singapore-Singapore
Schedule: Full-time
Employee Status: Permanent
Posting Date: 02/Aug/2022, 2:51:48 AM
Unposting Date: 01/Sep/2022, 5:59:00 PM

Role Responsibilities
Business Achievement of economic profit, goals, business financial performance, monitoring and control for the credit card business in Singapore. Primary responsibility will be to manage the overall Rewards Programme for credit cards. Responsible for managing the cost and construct of the rewards programme to help drive credit cards spends and card retention.

• Ensure the rewards offers remain competitive in the market through strategic partnerships and relevant offers.
• Manage the cost per point and overall rewards costs and contra revenue provisioning in line with targets.
• Cost optimisation initiatives to keep rewards costs manageable.
• Manage and implement projects, relevant IT and enhancement projects.
• Rewards reconciliation reports and work with finance to ensure internal rewards reports reconciles with finance earned and burned reports.
• Provisioning of rewards accruals and payments.
• Ensure fulfilment are completed and complaints are addressed in a timely manner.
• Responsible for ensuring adherence to the Minimum Control Standards (MCS) issued by Group Retail Products.
• Management of Rewards Outsourced Vendor to ensure all activities are done within agreed SLA.
• Responsible for any ad-hoc tasks assigned from time to time.
• Work with L&C and risk teams to ensure regulatory requirements are met.

Regulatory and Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment].
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.

Key Stakeholders

• Retail analytics, finance, operations, contact centre, branches, technology team, digital team, brand and marketing, business risk, client experience.

Our Ideal Candidate

• Degree holder preferred with 3 years work experience preferably in banking or cards and payments industry.

Role Specific Technical Specification

• Project planning and management
• Time management
• Analytical skills

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers