Bloomberg is the global leader in business and financial data, news, and insights. Using the power of technology, we connect the world's decision makers to accurate information on the financial markets - and help them make faster, smarter decisions.
Workplace Operations & Supply Chain, through our services and applications provide an employee experience that drives innovation, collaboration, productivity, and transparency. Our Global Employee Operations Team is central to this effort by providing platinum support to 21,000 employees and more than 500,000 annual visitors in more than 170 state-of-the-art offices around the world!
We are a close-knit, hardworking team who rely upon a complex set of proprietary and third-party systems to deliver the services we provide; and those systems are the key to understanding where we are successful, and where we can develop.
Our 21,000 employees generate more than 320,000 service requests each year through a ticketing system that drives both human and automated services-from software download to a Desktop dispatch. We handle approximately 400+ software titles, as well as monitoring our entire corporate network that consists of 28,000 PCs, 50,000 screen displays and 120,000 network connections.
What's the Role:
We are looking for a Product Owner to drive our regional employee support strategy and execution as part of our team based in APAC. In partnership with our global Service Delivery Chief Product Owner, you will be accountable for developing the strategy and executing the delivery of all aspects of Bloomberg's employee technology customer service experience within your region. You will be responsible for understanding the regional and global business landscape, communicating the vision, and supporting a customer service strategy that focuses on the employee technology experience with an emphasis on operational excellence.
Areas of focus include regional operational strategy and execution, support of the technology life-cycle, data analysis to support and influence knowledge governance, process documentation & automation at a global level, and more. You will bring creative thinking, knowledge of customer service and IT support industry best practices, and innovation to enhance process improvements and change. In this role you will be responsible for leading an agile team to ensure results are delivered in adherence to performance KPIs and SLAs centered on an exceptional employee experience. In addition, you will demonstrate excellent communication skills to partner with our regional people leaders and other product owners across wider support groups to ensure maximum levels of employee experience are achieved for both our end users and the teams servicing them globally.
We'll Trust you to:
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.