Job Description

GSK is a global biopharma company with a special purpose \xe2\x80\x93 to unite science, technology and talent to get ahead of disease together \xe2\x80\x93 so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns \xe2\x80\x93 as an organisation where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to impact the health of 2.5 billion people around the world in the next 10 years.

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it\xe2\x80\x99s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves \xe2\x80\x93 feeling welcome, valued and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.

This role is consistent with Tech\xe2\x80\x99s goal to retain key roles under GSK to build capacity to drive tech objectives and support mergers, acquisitions and divestitures.

This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following.

Responsibilities:

Enterprise Service Management & Automation Platforms (ESMAP) owns and is accountable for Enterprise Service Management ecosystem (Service Now), Global Service Desk, Global Site Services and Automation Platforms.

This role will lead Global Site Operations across 17 countries in our APAC region reporting into the Senior Director, Global Site Operations and Service Desk.

This role leads the Site support services with responsibility for locally supporting all employees with technical issues. This role has responsibility for Tech Hubs and support services across all sites, ensuring productivity of employees and staff by delivering and supporting their productivity tools of choice and ensuring effective end to end lifecycle management of all PC, Mac and iPad hardware. This role is also accountable for the direct support of our senior executives across the region.

This role will work directly with our local business tech teams to understand everchanging business needs and with the Global Products and Technology teams to support their products and services in local sites where needed.

• Tech Support Service Delivery \xe2\x80\x93 collaborate with managed service partner to ensure our Tech Hubs and Tech Support at every GSK site is delivered efficiently and effectively. This role is pivotal to ensure our services across all sites including manufacturing, research labs and commercial offices are managed appropriately, using data to drive targeted service improvements.
• Business partnering \xe2\x80\x93 working with our business tech organization to understand everchanging business needs and adapt and prepare our services as appropriate. This role will need to work across all levels in our organization up to C- level engagement.
• Team Leadership \xe2\x80\x93 leading the GSK APAC service delivery team with direct reports located across India, Singapore, Japan and China.
• Executive Support Services - Deliver organizational value by ensuring senior executives (GLT, exec admins, GLT-1) are highly productive through their use of technology and tools including meeting and event support.
• Infrastructure Support \xe2\x80\x93 supporting other GSK Tech product and/or service owners for local resolution to issues impacting sites/markets within the region.

Why you?

We are looking for a Professional and if you have these skills, we would like to speak to you.

• Degree/Post Graduate in Computer Science
• 15 years of experience (strong technical understanding of infrastructure as well as experience of managing end user facing services - global service desk and/or global site tech support services)
• 10 years of Tech Manager experience
• Proven experience of working in an international multi-cultural environment within remote teams and managing a team remotely.
• ITIL v3 or preferably ITIL v4 certification and strong service management experience/background.
• Excellent leadership skills
• Strong communication skills and customer relationship management.
• Good project and time management skills.
• Excellent analytical skills
• Excellent negotiation skills.

Why GSK?

To learn more about Singapore GSK and our people, please click on this link:

*LI-GSK

GSK is a global biopharma company with a special purpose \xe2\x80\x93 to unite science, technology and talent to get ahead of disease together \xe2\x80\x93 so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns \xe2\x80\x93 as an organisation where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to impact the health of 2.5 billion people around the world in the next 10 years.

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it\xe2\x80\x99s also about making GSK a place where people can thrive. We want GSK to be a workplace where everyone can feel a sense of belonging and thrive as set out in our Equal and Inclusive Treatment of Employees policy. We\xe2\x80\x99re committed to being more proactive at all levels so that our workforce reflects the communities we work and hire in, and our GSK leadership reflects our GSK workforce.

Important notice to Employment businesses/ Agencies

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GlaxoSmithKline