Job Description

Job Summary

• Singapore
• Contract
• JN -062023-1939949
• Jun 14, 2023
• Competitive

*Are you a skilled IT professional with a passion for problem-solving and delivering exceptional support? Join our dynamic team as a Support Specialist III for a leading global banking institution.*

In this role, you will play a crucial part in identifying and resolving production incidents, ensuring the stability and performance of critical banking applications. Collaborate closely with cross-functional teams, engage in capacity and performance management, and provide support for audits while maintaining effective stakeholder relationships. Bring your expertise in Java/J2EE, middleware components, scripting, and database technologies to make a significant impact. If you thrive in a fast-paced environment and enjoy working with cutting-edge technologies, apply now and become an integral part of our dedicated support team.

Responsibilities & Duties:

• Identifying and resolving production incidents for Global Banking Applications.
• Conducting problem management activities to determine root cause and drive permanent resolution.
• Managing incident and problem tickets through the enterprise ITSM tool.
• Collaborating with development teams to onboard and train new services or significant upgrades.
• Providing support for audits, both internal and external.
• Engaging in stakeholder management and working closely with business and operations partners to prioritize defect fixes and enhancements based on KPI metrics.
• Assisting with capacity and performance management to ensure optimal system performance.

Requirements:

• 5+ years of relevant IT experience, including production support, ITIL, release support, and technical implementations.
• Excellent written and verbal communication skills in English.
• Strong knowledge of Java/J2EE, including core Java, JDBC, EJB, Java Web Services, and experience with server-side technologies.
• Proficiency in middleware components such as Message Broker, IBM Websphere MQ, JBoss application server, and MuleSoft.
• Solid operating system knowledge in Unix and Windows, including strong scripting skills.
• Experience with database technologies like Oracle, DB2, and PL/SQL for incident resolution.
• Demonstrated ability to work in a production support role, handle various technical support levels, and utilize monitoring/scheduling tools effectively.

Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days please accept this as notification that you have not been shortlisted.

Morgan McKinley

EA License No: 11C5502

EAP Registration No: R22108361

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