Production Services Specialist
Singapore, Singapore
Job Description
Job Summary
- Singapore
- Contract
- JN -062023-1939950
- Jun 14, 2023
- Competitive
*We have an exciting opportunity for a Support Specialist III to join a leading organization in the banking and payments industry. Its going to be on yearly renewable contract basis.*
In this role, you will play a vital role in managing end-to-end triages, collaborating with business partners, and driving timely resolutions. If you thrive in a dynamic, high-output environment and possess excellent communication skills, then we want to hear from you. Join our team and make an impact in a globally recognized organization. Apply now and take the next step in your career!
Responsibilities:
- Ensure IT Incident and Problem Management processes meet ITIL best practice standards, SLAs, and organizational needs.
- Support payments applications across multiple regions, engaging in end-to-end triages with business partners to recover services promptly.
- Communicate effectively with senior tech/business executives, providing periodic updates throughout triages.
- Collaborate with various teams to improve IT Incident and Problem Management processes.
- Investigate problems to identify and resolve root causes, documenting findings.
- Act as a subject matter expert in Incident Management, providing expertise and guidance.
- Contribute to defining operational standards, policies, and service levels, while driving change success-rates and improvement in change impact.
- 8-14 years of experience in roles related to Incident Management.
- Background in IT support and service support.
- ITIL V3 Foundation Certification.
- Ability to work under pressure and manage multiple priorities.
Morgan McKinley
EA License No: 11C5502
EAP Registration No: R22108361
eFinancialCareers
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Job Detail
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Job IdJD1350126
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned