Job Description

• Bachelor's degree in Business Administration, Management Information Systems, Computer Science, Mathematics, Finance, or related field
• 3+ years of experience in project management, project controls, and data quality
• 3+ years experience developing and understanding project schedule data
  
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  3+ years experience using/editing/creating queries to return data in a meaningful way
  
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  3+ years experience creating predictable process paths for large and/or complex efforts and improving, streamlining and/or eliminating excess process

Job summary
Amazon Web Services is the world leader in providing a highly reliable, scalable, low-cost infrastructure platform in the cloud powering hundreds of thousands of business in hundreds of countries around the world.

We’re hiring a Delivery Operations Program Manager in Singapore to drive our critical business operations processes to support infrastructure growth initiatives for the APJC Data Center Delivery team. One key responsibility will include ownership of our DC Rack Position Program, key to optimizing and delivering DC Capacity. The high-volume, high-visibility process requires timely input from cross-functional teams and concise, clear narratives documented for weekly reporting and leadership reviews. Are you ready to be the single-threaded owner driving critical processes ?

The ideal candidate will have the ability to earn trust with multiple stakeholder groups, has strong organizational skills, and is a strong communicator, both written and verbally. We’re looking for someone who has demonstrated prior successes coordinating across multiple teams for information in a rapid-paced environment; organizes information well for others consumption; and who has previous experience providing clear and concise narratives for leadership.

The Program Manager will:

• Drive effective teamwork, communication, collaboration across multiple disparate groups with competing priorities to assemble business reports and inventory deep dives impacting capacity delivery.
• Maintain program and program reporting to deep dive inventory issues, triage remediation and co-ordinate resolutions, also ensuring timely reporting aligns with leadership review timelines, allows for capacity delivery on time to support customer needs, and provides partner teams data to resource plan to support capacity delivery.
• Determine and monitor key metrics to measure and evaluate program performance.
• Develop process improvement ideas to drive improvements to the manual parts of the process under your control and recommend solutions to other teams for improvements to the overall process.
• Collaborate with technical program managers and demand/supply planners on the team in order to competently represent the team to other stakeholder groups.
• Own project status communication consistently providing clear and concise summaries for leadership.
• Have a good working relationship with build teams, sourcing partners, supply and demand teams, and other teams as needed. Recognize discordant views and lead constructive dialogue to resolve them.
• Proactively mitigate risks to delivering capacity by deep diving inventory management throughout the DC Capacity Delivery process.

• Master's degree in Business, Engineering, Statistics, Computer Science, Mathematics or related field
• Experience building measures and metrics
• Advanced user of BI data visualization and delivery tools such as Excel, Tableau, Quicksight, etc.
• Wiki development experience
  
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  Well organized and able to work effectively under time pressure
• Experience analyzing structured and unstructured data using SQL
• Experience developing Tableau dashboards and Tableau Server
• Experience with AWS services including S3, Redshift, EMR and RDS is a plus

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.