Job Description

The Program Manager at Teradata's Executive Briefing Center is a highly visible role responsible for orchestrating successful customer engagements at Teradata's Executive Briefing Center (EBC), located at Teradata's headquarters in San Diego, CA with satellite EBC's in London and Tokyo. Due to COVID, we are doing in-person, hybrid, or virtual briefings. With the COVID pandemic waning, more of these briefings will be done in-person. This role reports into the Director of the Executive Briefing Center. This person is the lead for managing EBC Discussion Leaders and building impactful agendas for customers visiting the Teradata San Diego EBC. This position requires daily engagement with Teradata's global field account teams as well as EBC Discussion Leaders. Success will be measured via customer feedback surveys as well as feedback surveys of Teradata's field sales teams following the completion of customer briefings at the EBC.
The EBC Program Manager is responsible for continuous improvement of the briefing center experience, aligned to Teradata's brand. This role requires strong cross-functional collaboration, an understanding of the sales organization, as well as serving as the face of Teradata to customers visiting our San Diego office. The ideal candidate will be comfortable engaging senior leaders from across various organizations within Teradata to ensure that each customer briefing is successful and exceeds customer and account team expectations. The candidate will collaborate with marketing, sales and consulting, and product management to create dynamic, engaging customer briefings that accelerate sales. The position requires strong leadership through project and program management skills.
The ideal candidate will be a self-starter, requiring minimal supervision and direction. The individual must be capable of making decisions and asserting authority amidst challenging stakeholders. As part of global marketing, this role requires a growth mindset individual that is curious, eager to challenge the status quo, test and fail fast, understand what and how to measure contributions and success, industrialize best-practices, and adopt a lean methodology.
You will:
Manage highly visible customer briefings in Teradata's San Diego Executive Briefing Center (hybrief and/or virtual too) which help accelerate sales and nurture customer relationships.
Own account team engagements from visit request intake processing, to Discussion Leader orchestration and preparation, onsite visit management, and to post-visit surveys and communications.
Secure Discussion Leaders and craft agendas to support sales' visit objectives and customer expectations.
Learn from and adapt field and customer survey feedback to continuously improve processes, content, and the overall EBC experience.
Liaison between marketing and sales to ensure alignment in one voice of Teradata to customers visiting the EBC.
Proactively engage field sales on a regular basis to target the largest sales opportunities in Salesforce in order to build a steady pipeline of EBC visits.
Collaborate with Brand, Product Marketing, Digital, Marketing Strategy and Operations, and Social Media Marketing to create online and offline content that supports the EBC's objectives.
Support Global Customer Engagement & Advocacy programs by surfacing peer-to-peer engagement opportunities during customer briefings, and knowledge-share across team members.
Maintain a Discussion Leader pool from across Europe, providing ongoing training and recruitment of new Discussion Leaders.
Develop a world-class customer concierge experience from airport arrival through airport departure.
Manage meeting logistics and A/V requirements, being available for onsite customer and speaker management.
Drive, in collaboration with Marketing Ops/Reporting, defining, implementing, analyzing, and taking action on key KPIs such as sales pipeline acceleration and contribution.
Scale best-practices to global executive briefing centers and integrate their best-practices back to San Diego.
Requirements:
5+ years in Sales and/or Marketing required.
Experience using Salesforce preferred.
Prior briefing center experience desired.
Bachelor's Degree (B.S./B.A.) required.
Prior IT/High Tech industry experience required.
Must be willing to work in Teradata's San Diego office OR at least travel there when a customer is confirmed and scheduled to come to HQ for their briefing.
Experience using digital selling tools and content for customer briefing centers.
Strong program and project management skills in matrixed, cross-functional teams and organizations.
What we can offer you:
An opportunity to be a part of the leading cloud-based analytics company. We are driving analytics at scale and AI for the world's top enterprises.
Teradata's London office is located in one of London's most popular and bustling neighborhoods, next to the iconic Shard building and the historic Borough market with its array of great pubs and restaurants.
A full compensation package including annual incentive plan eligibility, flextime vacation, 10 days paid sick leave, volunteer hours, company-matching 401K, insurance (medical, dental, vision), and more.
Voted as one of the world's most ethical companies for 10 years running.
A company on the move!
About Teradata
Teradata is an Equal Opportunity/Affirmative Action Employer and commits to hiring returning veterans.