Program Manager, Google Cloud, Customer Experience

Singapore, Singapore

Job Description


Minimum qualifications:

  • Recognized industry certifications/accreditation in project management theory and methods.
  • 15 years of experience in designing and leading cloud transformation or migration projects and programs and delivering presentations up to CxO level audiences.
  • Ability to speak and write in English and Mandarin fluently.
  • Ability to travel up to 30% of the time.

Preferred qualifications:
  • Experience directly with project management of services delivery in the Greater China region.
  • Experience working with a cross-functional, geographically dispersed team and customer base and collaborating with channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
  • Experience leveraging quantitative assessment and analysis for decision-making and prioritization.
  • Understanding of the broader cloud marketplace and the differentiators of various cloud offerings.
  • Ability to learn, understand, and work with technologies, methodologies, and solutions in the cloud/IT technology space.
  • Excellent written and verbal communication, and management skills, with a focus on translating complexity to non-specialist audiences.

About the job

The Google Cloud Customer Success team is responsible for effectively introducing clients to Google Cloud Platform and to Google Workspace, and assisting them from inception to production. We solve challenging technical problems from infrastructure migration, to network optimization, to security best practices, and much more. As a Google Cloud Project Manager, you will specialize in project and program management, governance, and orchestration of cloud engagements. You will support both our customers and internal teams delivery and execution of our programs. You will have experience planning and executing the governance of cloud adoption, IT transformation, and/or cloud migrations. You have an understanding of both Enterprise IT and cloud technologies. Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

  • Lead the project management of multi-functional Google Cloud Professional Services projects, covering program planning, delivery assurance and verification, tracking and reporting, and risk and mitigation planning.
  • Manage the risks, issues and actions for account(s) and track them to meet expected outcomes and timelines, building mitigation plans as the program evolves.
  • Manage the delivery quality of the delivery teams and resources when needed.
  • Take various project and technical requirements and organize them into clear goals and objectives. Break down large projects/processes into sub-projects and sub-processes that can be executed by other teams or partners.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

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Job Detail

  • Job Id
    JD988016
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Singapore, Singapore
  • Education
    Not mentioned