Job Description

Job Responsibilities:Manage Programmes

• Assist in the day-to-day administration of the Appropriate Adult Command Centre
• Ensure service calls are attended to 100% of the time
• Conduct programmes based on client needs
• Conduct needs assessment to support development of programmes
• Provide programme updates to supervisor
• Identify areas of improvements in programmes
• Implement quality control and compliance procedures
• Maintain updated records on service calls and clients
• Develop information materials for distribution to clients, volunteers and stakeholders

Manage Manpower Resources

• Plan and deploy manpower to support programmes
• Guide volunteers in executing programme activities

Manage Volunteer Resources

• Coordinate recruitment and selection activities for volunteers
• Execute reactivation activities for passive volunteers
• Match volunteers to appropriate programmes and clients based on

programme requirements and volunteer interests and expertise * Facilitate volunteer participation in training programmes

• Conduct volunteer training programmes
• Conduct volunteer recognition and engagement activities
• Maintain volunteer database and training records

Facilitate Volunteer Partnerships

• Conduct needs analysis for volunteer programmes
• Support risk assessments of volunteer participation
• Develop requirements for volunteer profiles
• Monitor effectiveness of volunteer partnerships in programmes
• Implement risk management measures for volunteers in collaboration with the programme team

Manage Volunteer Policies and Processes

• Support development of volunteer management policies and processes
• Support evaluation of volunteer management policies and processes
• Implement volunteer policies and processes
• Monitor compliance to volunteer policies and processes in programmes

Build Stakeholder Relationships

• Coordinate with other organisations for the execution of programmes
• Manage communications and feedback from stakeholders
• Conduct outreach activities to target client group, other organisations and the community
• Support development of community outreach plan to other organisations and the community
• Maintain relationships with social service organisations, community stakeholders, corporate partners and agencies for volunteer recruitment

Period:

• 6 months contract

Location:

• Farrer Road

Working Hours:

• Monday to Friday, 8.30am to 5.30pm

Salary:

• up to $3800

Job Requirements:

• Diploma / Degree in any discipline, preferably in social work or related-fields
• Some experience in social services, programme management or volunteer management
• Must be willing to work beyond office hours to attend to service calls
• Must be highly responsive to service calls
• Have a strong sense of urgency and responsibility
• Experience in working with persons with intellectual and/or developmental disabilities or related field is preferred

Interested applicants, kindly email your detailed resume (MS Word format is preferred):tracy@successhrc.com.sg (Reg No: R1107390)Please ensure that applications sent through email are no bigger than 1Mb.We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.Success Resource Centre Pte Ltd (EA License Number: 04C3201)
3 Shenton Way, Shenton House #19-01, Singapore 068805
T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

Success Human Resource Centre