Job Description

COMPANY DESCRIPTION NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. It also offers other services for seniors such as an active ageing hub, senior activity centres, community support for vulnerable seniors, and a sheltered / senior group home. In addition, it runs a chain of dental clinics, and a family medicine clinic. RESPONSIBILITIES You will be responsible for supporting NTUC Health\xe2\x80\x99s senior daycare services through managing customer inquiries and correspondences, customer operations systems, programme planning, coordination and facilitation . Customer support

• Manage customer inquiries and requests through the phone, emails and messaging
• Manage customer registrations, change of appointments, cancellations, renewals and other package-related matters
• Assist customers in online account creation and provide orientation to the online programme platform
• Attend to customer payment-related issues
• Support any marketing efforts and events on clients acquisition

Operations and Admin

• Assist with data reporting including clients profile analytics
• Any other tasks as assigned

Programme Planning and Coordination

• Planning of senior online programmes
• Preparation of programmes materials and launch
• Facilitation of programmes online

QUALIFICATIONS

• At least a diploma holder
• Experience in customer service, programme planning or facilitating or similar experience
• Tech savvy (able to use Google Suite (Gmail, Google Doc, Google Sheets) and IT systems)

OTHER INFORMATION

• Good conversational skills
• Customer-oriented
• Pleasant and patient
• Meticulous and organized
• Good attitude with positive entrepreneurial spirit
• Willing to travel to different centres island-wide as needed

Please note that your application will be sent to and reviewed by the direct employer - NTUC Health