Job Description

Qualification StandardEducation: Bachelor's Degree relevant to the jobExperience: None requiredTraining: None requiredEligibility: Career Service (Professional) First Level Eligibility (Preferably but not required)Preferred Qualifications/ Attributes Bachelor's Degree preferably in Development Communication/Mass Communication/Business course major in Marketing Has training/background in customer service, data analysis and ISO 9001:2015 With good communication and coordination skills, with flexibility in adapting to different people and different situations. Can deliver work even under pressure; Technically proficient in all MS Office and Google applications; Willing to learn other skills related to the position.Duties and Responsibilities1. Support the Client Relations Committee (CRC) in ensuring its smooth function.2. Monitor daily the feedback received through phone calls, SMS, emails, chats or face-to-face.3. Solicit feedback by sending Customer Feedback Forms to DOST-PCHRD clients.4. Respond promptly and courteously to client's feedback.5. Record and manage the feedback received in the CRC database.6. Record and manage decisions and actions from committee meetings (includes preparation of minutes of the meeting and follow-up decisions and action arising from the meeting).7. Ensure documents are stored appropriately in accordance with National Archives of the Philippines guidelines on record management and can be retrieved easily for future reference and audit purposes.8. Assist in the documentation, analysis, and generation of monthly, quarterly, semesterly, and annual Customer Feedback Reports.9. Assist in the dissemination of relevant information, resolve problems, and escalate issues to top management when required.10. Assist the committee in monitoring that client's feedback that needs actions were addressed by the concerned division.11. Assist in the development of reports for submission to the Inter-Agency Task Force on the Harmonization of National Government Performance Monitoring, Information and Reporting Systems (otherwise known as AO 25 IATF), Anti-Red Tape Authority (ARTA), and other legal and regulatory agencies.12. Perform other duties assigned from time to time by the Administrative Officer V(Records Section) and Chief Administrative Officer of FADDOST-PCHRD encourages interested and qualified applicants including persons with disability (PWD), members of indigenous communities, and those of any sexual orientation and gender identities (SOGI) to signify their interest in writing. DOST-PCHRD complies with the Equal Employment Opportunity Policy (EEOP) and that no person with a disability shall be denied access to opportunities for suitable employment. A qualified employee with a disability shall be subject to the same terms and conditions of employment and the same compensation, privileges, benefits, fringe benefits, incentives, or allowances as a qualified able-bodied person.Attach the following documents to the application letter and send it to the address below:1. Fully accomplished Personal Data Sheet (PDS) with a recent passport-sized picture (CS Form No. 212, Revised 2017) which can be downloaded at www.csc.gov.ph;2. Accomplished Work Experience Sheet;3. Performance rating in the last rating period (if applicable);4. Photocopy of certificate of eligibility/rating/license; and5. Photocopy of Transcript of Records and Diploma6. Photocopy of training/seminars attended;7. Photocopy of Service Record/ Certificate of Work Experience; and8. Application Letter addressed to :DR. JAIME C. MONTOYAExecutive Director IIIIn compliance with the community quarantine now taking effect in different regions of the country due to the pandemic COVID-19, QUALIFIED APPLICANTS are advised to send through email their application requirements addressed to:MR. EARVIN JAMES P. MILANTEAdministrative Officer VHuman Resource Management SectionPhilippine Council for Health Research and Development -DOSTSaliksik Building, General Santos Avenue, Bicutan, Taguig CityBicutan, Taguig CityAPPLICATIONS WITH INCOMPLETE DOCUMENTS SHALL NOT BE ENTERTAINED.Job Type: Full-timeSalary: Php22,190.00 per monthSchedule:

• 8 hour shift