Job Description

Job Role:

You are responsible for delivering Integrated Security projects, and provide Service Support and maintenance services by using knowledge and experience of Electronic Security Systems.

Job Responsibilities:

• Manage projects including Testing and commissioning, on site installation, repair, maintenance and test tasks.
• Project Management and Technical skills in project cycle (Pre-Sales to Post commission completion).
• Service Calls: Problem solving and delivering closure on integrated security system defects.
• Undertake Planned Preventative Maintenance (PPM) activity on existing systems.
• Programming of Security systems configurations, installing small additions and changes to the existing systems.
• Assist in Pre-Sales support including Bid preparation, Documentation and Costing.
• Undertake surveys and assist in preparation of pricing for works required at customer sites.
• Diagnose errors or technical problems and determine proper solutions and support engineering team in attending to service calls.
• Full cost control and resolution of any disputes.
• Deliver an end to end process with customers
• Communicate effectively with all stakeholders around project status and timelines.
• Comprehend customer requirements and make appropriate recommendations. Build positive relationships with customers
• Proactively identify risks that may affect response capability, specifications, budget and outcome of service quality.
• Produce timely and detailed reports on Projects and Services Support.
• Compliance with KPI\'s, procedures and reporting requirements.
• Maintain high customer satisfaction ratings that meet company standards.
• Occupational Health and Safety compliance including subcontract liabilities
• Complete required training and development objectives within the assigned time frame

Skills and Experience:

• Preferred - Certification in Project Management or equivalent qualification or strong experience
• Must have - Proven 3-5 years\' work experience in the Electronic Security industry in an equivalent/similar role.
• Sound knowledge of the security systems industry and understanding of system design
• Experience/Certifications with major integrated Access Control / CCTV / Intruder systems / Perimeter detection systems
• Strong interpersonal communications skills and the ability to communicate across diverse audiences - Written and Spoken
• Strong problem solving and exceptional analytical skills.
• Excellent Negotiation and Influencing Skills
• Strong organisational skills in dealing with multiple issues & various deliverables.
• Proficiency in Microsoft office programs
• Able to work under tight timeline/pressure and deliver results.

Additional Information

Career Level

Senior Executive

Qualification

Diploma, Advanced/Higher/Graduate Diploma, Bachelor\'s Degree, Post Graduate Diploma, Professional Degree

Years of Experience

3 years

Job Type

Full-Time

Job Specializations

,

Company Overview

AVTEL is a global security company, dedicated to helping organisations to protect what is important through robust, responsive and innovative security solutions. Our understanding of security technologies is matched by an appreciation of the practicalities of deploying them within complex environment

Additional Company Information

Registration No.

200909372M

Company Size

1 - 50 Employees

Industry

Security / Law Enforcement

Benefits & Others

Regular hours, Mondays - Fridays, Casual (e.g. T-shirts)

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