Job Description

Key Responsibilities (Internal Reference)

• Project Management

• Stakeholder Management, Requirements Management with High Level Solution

• End-to-End accountability and Business Engagement

Job Responsibility 1. End-to-end accountability and Business Engagement

• Serve as single point of contact for all of business and operation needs and a liaison between the technology development, business and operation groups
• Prioritize requests and define Program Roadmap with business and operations
• Take overall responsibility for preparing the organization to deliver the program in line within agreed governance, budget, scope, milestones, quality and process adherence parameters
• Managing project progress ensuring project meets milestones, conducting regular project committee meetings with stakeholders, communicate project statuses effectively.

2. Stakeholder Management: Manage all stakeholders required for program (e.g., Business, Technology, Operations, Compliance, etc.) to ensure the end to end delivery of the program 3. Requirement Management and High Level Solution

• Collaborate with Business or Operations Program Manager to create Investment Proposal and Project Plan documents, including high-level requirements and business requirement document (BRD)
• Prepare a high level solution as part of investment proposal to illustrate the feasibility of achieving the business needs including diagrams outlining the nature of the solution
• If the solution is technically complex or proposes new technology, consult the architecture and technology team for advice or technology roadmap direction
• The high level solution should be consistent with the technology roadmap.
• Define and implement a post go live support model

4. Project Execution

• Participate in overall project governance with key stakeholders
• Develop and manage detailed project schedule and work plan
• Leading and facilitating project review sessions (e.g. architecture, functional, tech solution design review)
• Review and sign-off key deliverables (e.g., BRD, Test Plan, FSD, Test Reports…)
• Overall accountable for providing T&O resources to execute program
• Jointly accountable for program plan, budget/project finance, risks and stakeholder management with Business Program Manager
• Oversee and track all project risk, issues and dependencies, coordinate with stakeholder to derive mitigation plan to keep project timeline intact

Job Requirements Experience

• Minimum 8+ years of relevant banking experience
• Master’s / Bachelor’s degree in engineering/ business/ finance or equivalent
• Understanding of technology and operational processes across functions / departments in the bank/market.
• Retail banking, particularly Wealth or Private Banking experience
• Experience in scoping and evaluation – defining overall considerations, including scalability, maintainability, cost, operations and technology principal risk to provide a recommendation
• Experience in T24; and success in implementing T24 upgrade is a plus

Technical skills

• Excellent stakeholder management and communication skills
• Strategic forward thinking approach to challenges with outstanding influencing, negotiating and persuasion skills
• Strong quantitative, analytical, problem solving and process design skills that can translate analysis into actions that meet business objectives
• Passionate, diligent individual with ability to thrive in ambiguity
• Resourceful team player

Domain

• Wealth or Private Banking experience
• Knowledge of investment products is a plus
• Knowledge of Best Practices and Service Excellence in Technology & Operation Management