Job Description

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU. Project Manager, Digital Solutions Job Summary: The Digital Solutions (DS) Implementation Manager is responsible for the end-to-end project management and delivery of DS solutions for new and existing customers. The DS Implementation Manager works directly with customers, business and IT resources to implement business process management solutions and manage the project life cycle by developing system requirements, technical designs, managing software engineering resources, testing and deploying the solution. The DS Implementation Manager is also responsible for working closely with the sales organization, field operations, DS Management, and account management to coordinate and execute the implementation and to develop and/or enhance tools and processes for the purpose of standardization and improved efficiencies. Responsibilities: Responsible for leading the implementation of digital solutions for customers in the APAC region. Project manage all phases of a DS technical project, including working directly with customer for kick-off and discovery sessions. provide direction to cross-functional technical team members and working with internal stakeholders to meet internal performance requirements. Serves as the primary customer facing contact for assigned project(s) during implementation phase for all customer resources, including business and IT points of contact. Lead a team of assigned technical resources through the DS Implementation process, including customer requirements, solution design, solution development, and testing activities. Develops detailed project plans utilizing various project management tools for all project phases. Develops and documents detailed system design specifications, technical project requirements and system functional design diagrams. Serves as the Quality Assurance lead for the DS system, ensuring the overall solution and system quality. Hosts and leads steering level meetings with internal and customer executive level stakeholders during the project. Assist with the creation of system enhancements and operating procedures to improve the on boarding of new customers and ongoing customer service support for our customers and field teams. Manages customers through a system change control process, including effort analysis and change implementation. Assists with the training of local field operations to implement and service customers. This training may include report reviews, site reviews, service review, etc. Manages the upstream and downstream hand over with the pre-sales and operation teams respectively. For system post-live, ensure support readiness with established procedures. Manages weekly status reports updates and issue logs, utilizing reporting tools to measure and communicate progress, quality and compliance. Identifies potential product and services opportunities during the project. Supports and promotes Iron Mountain core values. Requirements: Bachelor’s degree in Information Systems or related field preferred. PMP or Prince2 certification a plus. 5-7 years of proven project management experience in a matrix environment. 3-5 years of experience managing implementation of highly technical, enterprise-level BPO, hosted, or similar systems. Experience within the document imaging, outsourcing, SaaS, or hosted solutions industry is advantageous. Experience in managing multiple projects concurrently Experience with Software Development Life Cycle (SDLC) processes. Excellent internal/external written and verbal communication, interpersonal and analytical skills. Ability to multi-task and prioritize issues in a complex environment. Excellent customer service and organizational skills. Must be detail oriented. Able to travel approximately 30% where required and when the circumstances allow it. Category: gja\_Project/Program Management Group Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE Requisition: J0046868X