Job Description

What the role is:At #TeamCPF, you\'re not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life\'s uncertainties. We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn\'t just valued; it\'s essential. Every choice you make contributes to our collective success. Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other\'s strengths and achieve remarkable results. Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head-on. Your agility, readiness to challenge conventions, embrace of data-driven strategies, dedication to learning and applying new skills fuels our innovation and progress. At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedications. Every action we take is guided by a deep sense of purpose and a commitment to those we serve. Join us at #TeamCPF! Together, let\'s redefine possibilities and leave a legacy that echoes for generations.What you will be working on:In this role, you will: \xe2\x80\xa2 Plan, conceptualise, and develop comprehensive strategies for counter and call appointment services to elevate customer satisfaction and streamline operations. \xe2\x80\xa2 Conduct research, benchmarking, and comparative studies to remain at the forefront of digital and technological advancements in counter service. \xe2\x80\xa2 Identify opportunities for enhancing customer delight and recommending their implementation within the organisation. \xe2\x80\xa2 Gather and analyse customer insights, identifying trending topics, and pinpointing service gaps and policy issues. \xe2\x80\xa2 Develop actionable recommendations to address these concerns and improve overall service delivery. \xe2\x80\xa2 Oversee and maintain operational systems utilised by the service centres, ensuring their smooth functioning and optimisation. \xe2\x80\xa2 Establish and implement monitoring systems for service performance, leveraging operations research models or analytical tools to continuously analyse data for customer insights, trending topics, gaps, process improvements and service delivery. \xe2\x80\xa2 Provide guidance and support to Executives on daily operations, including statistics reporting, general administrative duties, and procurement matters.What we are looking for:We value the diverse talents and experiences that each individual brings to the table. While mastery of every requirement may not be necessary, familiarity and expertise in some of the following areas will position you for success within this team. \xe2\x80\xa2 Relevant experience in project management, particularly in service operations or customer service settings. \xe2\x80\xa2 Familiarity with a wide range of statistical and process improvement tools to solve problems and mine data for business insights, such as Excel, UiPath, Power BI, SAS, or Python. \xe2\x80\xa2 Experience in data visualisation tools, such as Canva, will be an added advantage. \xe2\x80\xa2 Possess strong analytical skills with the ability to gather, analyse, and interpret data to drive decision-making. \xe2\x80\xa2 Possess strong organisational skills with keen attention to detail. The seniority of appointment and actual corporate job title will commensurate with individual work experiences. We welcome fresh graduates in any discipline and candidates without working experience to apply. To help us better understand your academic background, please provide an official or unofficial copy of your academic transcript, as well as any other relevant documents or certificates that you believe would support your application. Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs. Additionally, there is potential for emplacement into a permanent position. What you can expect Being part of #TeamCPF means embarking on a challenging and rewarding career in a progressive workplace that values productivity and growth. Here\'s what awaits you: \xe2\x80\xa2 Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever-evolving technological landscape. \xe2\x80\xa2 Promotion opportunities based on your capability and on-the-job performance. \xe2\x80\xa2 A vibrant community of like-minded and friendly colleagues, where collaboration and creativity thrive. \xe2\x80\xa2 Flexibility of a hybrid work model allowing remote work for up to 50% of the time, contingent upon the exigencies of service. \xe2\x80\xa2 Flexible dress code that empowers you to choose your appropriate outfit for the day. \xe2\x80\xa2 A comprehensive rewards package that includes annual leave, pro-family leave, medical and dental benefits, and access to recreational activities.About Central Provident Fund Board:At the Central Provident Fund (CPF) Board, we believe in developing individuals who are inspired to do their life\'s best work, through 3Ps: Purposeful Work, Professional Growth, People & Culture. Purposeful Work - The CPF Board helps 4 million members save for their retirement, healthcare and housing needs. Beyond being a pension fund, we are unique in being a national social security organisation, and we serve CPF members knowing that we make a difference. Professional Growth - At CPF Board, you will have the opportunity to learn on the job and pick up new skills and knowledge. Although you are joining one organisation, you will have access to many career paths in the years ahead. People and Culture - When you join CPF Board, you become part of a mission-oriented organisation with a strong culture of teamwork, collaboration, and innovation. As an employer, we value our people as our greatest asset, and foster a culture of respect, diversity, and inclusivity, where everyone\'s voice is heard, and contributions are recognised and celebrated. Come and be a part of #TeamCPF today, to make a difference in the lives of others and in the future of Singapore.

Central Provident Fund Board