Job Description

About JLL -
We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!
ROLE AND RESPONSIBILITIES
OVERALL ROLE
The Property Executive (Data Centre) will assist the Property Manager/Assistant Property Manager in (leading a team or) vendor group to manage the tactical delivery for the assigned property, and be the on-site key point of contact for the key stakeholders &/or client. The responsibilities will include maintenance and operations, contract services, purchasing of materials, equipment & supplies and helpdesk responses.
Scope of services include cleaning, pest control, waste management, M&E facilities and utilities maintenance, security management and reporting.
MAJOR RESPONSIBILITIES
Client/Stakeholder ManagementDeliver excellent customer service to meet on-site client's expectations
Build and develop effective relationships with key stakeholders &/or client and be comfortable working across all levels
Monitor procedures to ensure client's expectations are conveyed and worked upon
Procurement & Vendor ManagementManage multiple vendors including hard and soft skills to deliver services on time and within budget
Manage vendor procurement processes in accordance with agreed client procurement guidelines as well as Jones Lang LaSalle procurement best practices
Ensure routine meetings are carried out to manage Key vendor performances
Contracts ManagementEnsure that all contracts are professionally delivered in line with the Jones Lang LaSalle Code of Ethics
Continually assess contracts to ensure best value delivered to the client
Finance ManagementEnsure that the site's financial operations are meeting targets and control requirements
Monitor financial processes to ensure account payable procedures are followed at all times
Health & Safety ManagementImplement and manage safety procedures to ensure the provision of a safe working environment
Ensure compliance with statutory regulations on fire, health and safety standards
Site Operations Management24/7 emergency call support and site attendance is required
Implement Industry Best Practice operations
Establish Standard Operating procedures and ensuring yearly updates
Assist and monitor to ensure all building procedures and performance measures are maintained at all times
Responsible all aspect of services not limited to Janitorial, interior plants, pantry operations, meeting rooms and events
Seek ways to reduce costs and improve operational standards
Implement program to conduct inspection of premises
Conduct inspection of premises
Risk ManagementAssist in the implementation and management of a property risk management program
Support the implementation and monitoring of disaster recovering and business continuity plans
Follow established escalation procedures and incident reporting procedures
Adhere to Jones Lang LaSalle's business conduct by ensuring compliance with the firm's guidelines, procedures and strategies
Achieve Key Performance Indicators and Service Level Agreement targets
CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA
Ideal Experience
Min. 2 years of experience in data centre or related critical facilities field
Knowledge of local health and occupational safety requirements
Knowledge of vendor management for specialized services
An understanding of basic technical aspects of property (Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, UPS, BMS system)
Critical Competencies for Success
Client Focus & Relationship ManagementEase of interaction with a wide range and wide level of client staff
Ability to manage conflict and balance between client and firm requirements
Has a customer-oriented attitude
Demonstrates proactive & professional approach to customer service
Project Management & Organizational SkillsExcellent planning & organizational skills to prioritize work and meet tight deadlines
Proven ability to manage multiple and complex operational matters on a daily basis
Problem Solving & Strategic ThinkingCapacity to deal with ambiguity and solve complex problems effectively
Analytical, proven ability to solve problems using a quantitative approach
Proven ability to employ holistic approaches and looks at long term solutions
Other Personal Characteristics
Demonstrated superior people management skills - ability to lead team effectively, train them well, and promote open, constructive and collaborative relationships at all levels
Strong communicator - Good presentation skills and possesses strong verbal & written communication skills (English & local language); also an active listener
Passion for quality - has an eye for detail to make sure the best delivery of services
Self-motivated; confident & energetic
Ability to effectively deal with stressful situations
Flexible - able to adapt to rapidly changing situations
Strongly goal-oriented - able to focus on meeting all performance targets
Is a team player - able to cooperate and work well with others to meet targets
Proven ability to initiate and follow through with improvement initiatives
Exhibits honesty & trustworthiness
Open to new ideas & willing to challenge status quo
Reporting to
Property Manager / Assistant Property Manager
What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
We can't wait to see where your ambitions take you at JLL. Apply today!