Job Description

Overview:
Position Summary
Appen’s Quality Analyst I will be joining a team of other Analysts who are responsible for monitoring and driving key performance metrics for a group of independent contractors (ICs) who are doing search relevance projects to assist our technology client to increase search results and improve ad traffic from their search engine. It’s an exciting time at Appen and our program with this client is growing! This position can be based anywhere in Cavite or nearby areas.

Responsibilities

• Meet all quality and acuracy goals for various Appen projects
  
• Perform quality inspections of crowdsourced tasks to ensure accuracy
  
• Assess crowdsourced work for quality and provide coaching and feedback as needed in both English and a second language
  
• Utilize Appen’s technology platform to identify and address low quality crowdsourced tasks
• Identify training opportunities that will drive increased levels of quality through various projects
• Respond to contractor inquiries about the platform, quality metrics and customer audits
• Analyze and evaluate statistical reports to proactively identify and improve individual IC and team results to improve client satisfaction
  
• Support the Quality Team with other ad-hoc projects as needed

Qualifications and Experience

• At least 1 - 3 years of professional work experience, ideally in a similar role
  
• Excellent web research skills and analytical abilities
  
• Excellent comprehension and written communication skills in English
  
• University degree or equivalent experience
  
• Ability to work independently under minimal supervision
  
• Experience creating computer-based training courses is a plus
  
• Can-do positive attitude and willingness to work on a team
  
• Have in-depth, up-to-date familiarity with American social culture, media, and web culture
  
• Broad range of interests, with specific areas of expertise a plus
  
• Native-level fluency in English and fluency in other languages such as: Arabic, Indonesian, Russian, Hindi, Chinese, Japanese, Brazilian Portuguese, Spanish, Italian, or French is required

Note: Candidates must be willing to work onsite. Office Address: BPO 1 Building, Suntech iPark, Advincula Avenue, Lancaster New City, Barangay Alapan II-B, Imus, 4103 Cavite, Philippines #LI-onsite
If this resonates with you, or if you feel like you would excel in the role, apply now!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About Appen

Appen is the global leader in data for the AI Lifecycle. With over 25 years of experience in data sourcing, data annotation, and model evaluation by humans, we enable organizations to launch the world’s most innovative artificial intelligence systems. Our expertise includes a global crowd of over 1 million skilled contractors who speak over 235 languages, in over 70,000 locations and 170 countries, and the industry’s most advanced AI-assisted data annotation platform. Our products and services give leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to launch world-class AI products. Founded in 1996, Appen has customers and offices globally