Job Description

JOB DESCRIPTION OF QUALITY ASSURANCE (QA) MANAGER

A Quality Assurance (QA) Manager leads the development and implementation of quality assurance processes to ensure products or services meet established standards and customer expectations. They are responsible for overseeing quality control measures, conducting audits, analysing data, and identifying areas for improvement. Ultimately, their goal is to ensure the final product is reliable, safe, and meets all relevant requirements.

Key Responsibilities:

1. Developing and Implementing Quality Standards:

QA Managers create and refine quality policies, procedures, and testing


strategies.

2. Overseeing Quality Control:

They manager quality control measure, ensuring products or services meet


specified standards throughtout the prodction process.

3. Conducting Audits and Inspections:

QA Manager performs regular audits and inspections to assess compliance


with quality standards and identify areas for improvement.

4. Analysing Data and Identifying Issues:

They analyse data related to product quality, identify trends, and pinpoint


areas where processes need adjustments.

5. Leading and Mentoring Teams:

QA Manager leads and mentor QA teams, providing guidance and training on


quality standards and best practices.

6. Collaborating with Stakeholders:

They work with other department (e.g., product development, engineering) to


integrate quality practices into all stages of development.

7. Managing Customer Feedback:

They review and analyse customer feedback to identify areas for product or


service improvement.

8. Ensuring Compliance:

QA Manager ensures compliance with relevant regulations, laws and industry


standards.

9. Developing Corrective Actions:

QA Manager leads the development and implementation of corrective actions


address quality issues and prevent recurrence.

10. Reporting and Documentation:

QA Manager prepares and presents quality reports, documenting quality


assurance activities and findings.

11. Staying Updated on Industry Trends:

QA Manager keeps abreast of the latest quality assurance methodologies and


technologies.

12. Managing Budgets:

In some cases, QA Managers may also be responsible for managing the


quality assurance budget.

Skills and Qualifications

Bachelor's degree in computer science and software engineering. At least 3 years' experience in related fields. Able to handle Bizsafe and IS2200 Certifications. Strong leadership and communication skills. In-depth knowledge of QA methodologies and tools. Analytical and problem-solving skills. Ability to work effectively across departments. Experience with quality management systems. Technical proficiency relevant to the specific industry.


In essence, the Quality Assurance Manager plays a critical role in safeguarding a company's reputation, ensuring customer satisfaction, and driving continuous improvement in product or service quality.