Job Description

The Operations Lead is typically responsible for the supervision and oversight of a team and/or of workflow and functions. The Lead may perform regular business activities but in the main has responsibilities for people management, workflow, training and performance of controls. This would include to a large degree oversight of performance to Key Performance, Risk Indicators and Service level agreements. They have expertise or deeper understanding of process, product and/or the business and play a key role in facilitating communication between functional teams, sharing knowledge and good practice. They lead and foster the team dynamic, often providing resource strategy input and focus on process and performance efficiency. They are responsible for analysis, change and continuous improvement as well as the first or second level escalation point for the team. The Operations Lead proactively identifies, escalates and takes steps to substantially mitigate risk issues within and outside of direct main business area and is also responsible for building, fostering and managing relationships with relevant stakeholders (internal and/or external) and in particular around the more time critical, complex or regulated tasks.

Additional

Details of the Division and Team:

To lead, manage and provide effective guidance to team members and Front Office in their work processes and submissions, in terms of new client account opening which involves both documentation and KYC aspect. The role requires the candidate to advise the Front Office in all Know-Your-Client/ Source of Wealth and legal document related matters and supports the Front Office from the beginning of the new customer adoption process from prospect through to funding of the account including. In addition, he/she liaises with the local AML officers concerning business-view on specific AML/ KYC/ SOW related topics.

In his/her function as a Team Lead and an AML/KYC/SOW/ Expert, the candidate is able to manage the daily BAU responsibilities on top of monitoring team performance and reporting on metrics. It involves close collaboration with AML, Compliance, ORM, Front Office and Legal.

Your key responsibilities:

• Be the lead to focus and streamline the account opening and advising Front Office on legal documents and KYC/ Source of Wealth during the NCA process
• Ensure timely account openings and response turnaround time by the team
• Provide expert advice to Front Office on complex account structures and KYC/AML cases the business is confronted with
• Act as sparring partner for Front Office in all AML/ SOW/ KYC related topics
• Support and advice Front Office in completing the KYC/ SOW information in line with DB Group standards
• Training of Front office staff on legal documents and KYC related subjects
• To enhance Client risk assessments and various MIS reports for management reporting to facilitate review in managing risk and strengthening the control procedures and processes
• To understand the Bank Global KYC/ AML Standards, Account Documentation procedures, Local Laws and Regulations and implement related control processes
• Escalation of operational, regulatory and other risks to line manager and functional leads as appropriate; contributes to the development and implementation of mitigation or control solutions
• Involved in design and implementation of strategies to ensure continuous process with the WM COO and Change functions to scope and define change projects to deliver process and performance improvement
• Design and review controls to minimize operational risk
• Maintain KOPs to ensure latest processes and requirements are reflected and adhered to
• Lead and/ or represent WM Ops in ad-hoc projects in relation to NCA/ KYC/ SOW/ Regulatory Changes

• Degree majoring in Banking, Accountancy or Business Administration or related discipline
• Knowledgeable and experienced in banking operations, account documentation, risk management, sophisticated AML/KYC knowledge and experience in banking or financial industry for at least 5-8 years
• Individual with team management experience; a team leader who is able to multi-task effectively in a dynamic environment, appreciate diversity and follow through assignments within tight schedule
• Good knowledge of the customer base, with sensitivity to specific customer needs.
• Mature, strong analytical and problem-solving ability
• Risk adverse
• Excellent interpersonal skills and the ability to manage relationships with all levels
• Strong communication and presentation skills
• Problem solving skills
• Strong process and project management experience
• Role is required to be performed on-site at One Raffles Quay office. Relevant vaccination requirement applies.

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