Job Description

Details of the Division and Team

The Sales Enablement APAC Senior Business Analyst supports the Product Owner in defining user-centric solutions and working with the entire squad in preparing and delivering requirements, specifics and other information or data. The job of the BA is essential in delivering high-end products and in supporting the squad in having all documentation detailed and well prepared. The position will focus primarily on the APAC CRM system based on Salesforce with indirect / secondary exposure to other applications such as our core banking system and regional data mart due to the integrated nature of our CRM system. The Senior Business Analysts also plays a critical role in Change Management with extensive interactions with our Front Office users to drive high level of adoption for our CRM system and maximise extraction the business benefits from using the tool.

What we will offer you

A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. Thats why we are committed to providing an environment with your development and wellbeing at its center.

You can expect:

• Flexible benefits plan including virtual doctor consultation services
• Comprehensive leave benefits
• Gender Neutral Parental Leave
• Flexible working arrangements
• 25 days of annual paid leave, plus public holiday & Flexible Working Arrangement

Your key responsibilities

• Work closely together with the Product Owner and other squad members to define user-centric solutions and to ensure right granularity of requirements and specifications on an epic / story level
• Book of Work for Customer Relationship Management (CRM) tool includes:
• Continually seek ways to further enhance the end-user experience and make sure functionalities meet the field needs
• Closely interact with relevant stakeholders to develop impactful and sustainable solutions. This includes but not limited to our business users, control functions, business and technical architects as well as other Agile squads
• Analyze the AS-IS functionalities and processes and work with the Product Owner to define innovative solutions based on desired user-journey that can benefit the various stakeholders
• Own the Business Analysis aspect of a functionality under study, reaching out to SME, other stakeholders to define requirements and elaborate them into user stories
• Guide developers in the user stories development and performing precise UAT on-site testing
• Prepare decks, presentations with an attentive eye for details, channeling the right messages in a business oriented form
• Support the planning product release plans, driving the offshore development team and setting expectation for delivering new functionalities
• Provide an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals
• Drive Change Management activities:
• Support the Product Owner is defining and developing a Change Management approach to drive high usage of the CRM tool
• Define standards for user guide materials and ensure user guides are developed / updated
• Run demos and user-training sessions with Front Office users and stakeholder to generate awareness of CRM features
• Frequent connect with Sales Enablement colleagues from other regions to share knowledge and drive the reuse of solutions from one region to another

Your skills and experience

• Minimum 7 years of relevant business analyst experience in the Banking industry within the Wealth Management or Private Banking business
• Strong track record in the change management, transformation and project management space, within global organizations or consulting firms
• Experience working with Salesforce or similar CRM applications
• University degree or equivalent, with a degree in information technology or Business
• Experience working within the agile change lifecycle, tools / deliverables and typical challenges
• Experience and passion for digital transformation
• Able to translate business requirements, into detailed and precise user stories that will be picked up by the development team
• Ability to think creatively and out of the box, understanding a business requirement and deriving various options in the solution space
• Strong analytical skills, capability to write business requirement documents and review technical solution designs
• Expertise in conceptual modelling; ability to see the big picture and envision possible solutions
• Clear ability to provide concise, precise and managerial answers to a wide array of business related topics
• Experience in working in a challenging, fast-paced environment
• Ability to deal with complex and ambiguous situations independently and with limited guidance
• Independent and proactive working method and a high-quality standard
• Flexibility for moving between different requirements on a timely manner
• Flexibility to work with different stakeholders across the organization: from Control Functions to Front Office
• Willing to go the extra mile to meet sprint goals and product releases/launches; good sense for prioritization and \'getting things done\' mentality
• Strong team player with highest personal drive and a high degree of intrinsic motivation
• Take responsibility from end-to-end perspective and break silos across the organization to introduce products that benefits clients and stakeholders
• Show potential and drive to mature to a Journey Expert and support initiatives across various squads
• Excellent communication and presentation skills. Excellent written and spoken English proficiency is expected
• Willingness to participate in global (evening) conference calls from time to time

Role is required to be performed on-site at One Raffles Quay office. Relevant vaccination requirements may apply.

How well support you

• Flexible working to assist you balance your personal priorities
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs
• Training and development to help you excel in your career

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