Rail Services Manager








Job Purpose



A NSEWL Rail Services Manager (RSM) oversees the management of train and depot operations, in adherence to operations and regulatory requirements and standards. He/she performs on-site inspections, supervises train services and staff\xe2\x80\x99s operational performance, as well as reviews and implements measures to improve staff safety, performance and service standards.
He/she represents the organisation in responding to rail service enquiries, and works closely with internal and external stakeholders for service improvement reviews complaints, and investigations.
He/she is the first responder to incidents related to train service and depot operations, to coordinate recovery actions, performs investigations and submits reports if required. He/she also coordinates with these stakeholders during rail incidents and/or accidents.


Responsibilities



Support Train Operations and Requirements

• Ensure a safe and reliable train service for staff and commuters
• Ensure all incidents, feedback and complaints related to train services from internal and external stakeholders are investigated and followed up promptly
• Ensure readiness of crew facilities in mainline and depot
• Ensure compliance to all regulations and operating procedures
• Review the documentation of all train operation activities to ensure currency for Standard Operating Procedures
• Conduct patrols and visual track inspections at depots or the mainline
• Required to work on 3 rotating shifts

Manage Rail Incidents and/or Accidents

• Supervise the redeployment of Train Captains during rail incidents, accidents, and unfulfilled schedules
• Conduct, coordinate and escalate on the investigation of rail incidents and/or accidents
• Assess, perform and coordinate recovery actions for rail incidents and/or accidents between relevant parties
• Coordinate responses to rail incidents and/or accidents with internal and external stakeholder as an Assistant Incident Officer
• Coordinate follow-up actions to prevent the recurrence of rail incidents and/or accidents

Staff Management

• Ensure workforce readiness via engagements with duty staff
• Ensure overall operational performance, welfare, discipline, competency and proficiency of Train Captains under his/her charge

General

• Undertake any other tasks and projects as assigned

Qualifications & Work Experience



Degree in Engineering or Diploma in Engineering with related experience


Skills

• Proficient in Microsoft Office
• Good inter-personal and communication skills, able to work independently as well as in a team environment with individuals of diverse backgrounds
• Detail-orientated and highly organized
• Must be highly motivated and able to work under pressure and handle stress

SMRT Trains Ltd was incorporated in 1987 and operates Singapore\xe2\x80\x99s first mass rapid transit system. Today, we manage and operate train services on the North-South Line, East-West Line, the Circle Line, the Thomson-East Coast Line, and the Bukit Panjang Light Rail Transit. With over 5,000 employees, more than 250 trains, and 141 km of rail tracks across 108 stations, we serve millions of commuters daily.