Real Time Analyst Expert W/ 30k Signing Bonus
Davao City, Philippines
Job Description
The Real-Time Analyst is a workforce management role that is responsible for intraday performance management to ensure that schedules are respected; service level target met; occupancy and utilization achievement; optimize staffing levels and align to current call volume and pattern. She/He is also responsible for assigning emails/social media to agents and ensuring that it's being handled within the agreed threshold.Qualifications:
- 2 years' experience working as an RTA in a BPO setting
- Knows advanced concepts in real-time management as well as advanced knowledge in Excel
- Must be at least college level.
- 8 hour shift
- Davao City: Reliably commute or planning to relocate before starting work (Required)
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Job Detail
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Job IdJD1131417
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDavao City, Philippines
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EducationNot mentioned