Job Description

TTE Elephant Headspa is a unique wellness sanctuary where tradition meets modern relaxation. We are famous for our signature head spa treatments that provide a blissful escape. We're looking for a friendly, organized, and dynamic Receptionist to be the welcoming face of our outlet!


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: The Heart of Our Front Desk

As the first point of contact for our guests, you will play a crucial role in creating a magical and seamless experience from the moment they walk in. You are more than just a receptionist; you are a Brand Ambassador for TTE Elephant Headspa.

Your Key Responsibilities:

Master of Appointments:

Skillfully manage all booking channels - online platforms, WhatsApp, and walk-in customers. You'll schedule, confirm, and reschedule appointments with ease.

Brand Storyteller:

Warmly welcome guests and confidently explain our unique brand story, the benefits of our head spa treatments, and what makes the TTE Elephant experience special.

Sales & Package Expert:

Proactively promote and sell our service packages, memberships, and retail products, enhancing the customer's journey and contributing to outlet sales.

Guardian of Cleanliness:

Ensure the reception and waiting areas are immaculate, tidy, and inviting at all times, reflecting our high standards of hygiene and serenity.

Inventory Assistant:

Support with daily stock-taking of retail products and spa supplies, helping to manage inventory levels.
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Who We Are Looking For (Requirements):

Must be bilingual

in

English and Chinese (Mandarin)

to effectively communicate with our diverse clientele and explain services clearly. Excellent communication and interpersonal skills - you are a people-person with a bright, welcoming smile! Proactive, sales-minded, and not shy about recommending packages that fit a guest's needs. Highly organized, able to multitask between phone calls, WhatsApp messages, and in-person guests. A strong team player with a positive attitude. Prior experience in a customer-facing role (receptionist, retail, F&B) is a strong advantage. Basic computer skills are required.
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What We Offer:

A competitive salary and attractive performance incentives. Comprehensive training on our brand, treatments, and sales techniques. A supportive and fun team environment in a beautiful, relaxing setting. Employee discounts on our famous head spa services and products. * Opportunities for growth and development within the company.