Job Description

ROLE OVERVIEW The Receptionist role is to ensure the front desk welcomes club members and members of the public in a positive and friendly manner, and executes all administrative tasks to the highes ROLE OVERVIEW The Receptionist role is to ensure the front desk welcomes club members and members of the public in a positive and friendly manner, and executes all administrative tasks to the highest quality standards. As a Mandala Club employee, the team member is a Brand Ambassador through and through, empowered to deliver an egalitarian world-class service in line with M. Vision. Missions. Values. KEY OBJECTIVES & DELIVERABLES . Run daily services as per published sequence of service . Execute opening and closing procedures . Answer incoming calls and address members and non members' queries . Provide basic and accurate information in-person and via phone/email . Command of Sevenroom management platforms at all stages of reservation . Adhere to Company practices and procedures while taking reservation . Ensure all guests are seated in line with the Company standard . Inform Duty Manager of any tables that are running late and may not make their return time . Make Reservations Manager aware of any changes in times and numbers . Ensure members/guests queries are answered in a professional and friendly manner . Keep the reservations area clean at all times . Report any customer complaints to the Manager on duty and the Reception Manager by following the published procedures . Have full knowledge of all policies related to FnB menus delivery in order to answer any queries in a timely manner . Perform all required CRM updates . Support the S&E Team on delivering booked large scale events. THE RIGHT PERSON . A passion for hospitality and delivering exceptional lifestyle experiences . Good attention to details and multi-tasker . Driven by the desire to win and for continuous improvement . Understanding of restaurant etiquette . Guest's satisfaction orientated . Computer literate . Skillful at communicating with guests and provide excellent customer service . Have the ability to engage in conversations in a professional and friendly manner . Individuals that are outgoing, presentable and service orientated . A well-groomed and professional appearance . Good command of spoken English . Able to work under pressure . Experienced in a high volume restaurant / bar environment . Excellent organizational skills. THE RIGHT EXPERIENCE . Well versed with minimally 1 year of Hospitality/F&B experience as Receptionist . Working experience in club environment is preferred.