Job Description

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades or technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Regional Account DirectorWork Dynamics \xe2\x80\x93 SingaporeCountries coverage: Singapore, Australia, India, China, HK, JapanWhat this job involves:Staying at the forefront of operational excellenceYou\xe2\x80\x99ll be the main visionary and strategist for our regional plans. As such, you\xe2\x80\x99ll must understand a global clients\xe2\x80\x99 business needs in APAC region inside and out. You\xe2\x80\x99ll also be the go-to person for the overall operations in APAC\xe2\x80\x94including standard procedures, system reports and relevant technologies.Putting clients first\xe2\x80\x94alwaysClient satisfaction is second nature to us, that\xe2\x80\x99s why you\xe2\x80\x99ll make sure that we build and maintain good working relationships with our stakeholders. You\xe2\x80\x99ll be the single point of contact for our regional service delivery. As such, you must develop deep understanding of the clients\xe2\x80\x99 key business drivers influencing their decision making process and how such decisions relate to their requirements for our services. You\xe2\x80\x99ll also see to it that our clients\xe2\x80\x99 outsourcing needs and our own objectives for the account are perfectly in sync. Apart from these, you\xe2\x80\x99ll also be at the forefront of account operations, taking charge of all the resources\xe2\x80\x94including technology, manpower and standard operating procedures\xe2\x80\x94needed to run the operations smoothly and seamlessly.Becoming a trustworthy authorityDo you have what it takes to be a governance champion? If so, you are perfect for this role! Particularly, you must ensure all parties uphold their duties stated in the contract. You\'re also the one managing the governance process for the account. As such, you\xe2\x80\x99ll rally the team toward achieving the agreed key performance indicators, service levels and other compliance measures. How to roll out change control process effectively is also another challenge you need to take on.Devising win-win solutions for all partiesYou\xe2\x80\x99ll be a steward to our clients, looking after their financial interests by developing property budgets and forecasts based on their finance calendar. You\xe2\x80\x99ll play a pivotal role in helping our clients achieve their financial goals\xe2\x80\x94be they revenue, expenses, debtor or growth targets. As you tend to our clients\xe2\x80\x99 best interests, so should you represent ours by being on the lookout for opportunities to cross-sell our other services. Collecting fees from clients and tracking outstanding payments also fall on your shoulders.Driving team successApart from the technical aspects of the role, you\xe2\x80\x99ll also create a culture of collaboration, positive learning and teamwork. You\xe2\x80\x99ll identify your team\xe2\x80\x99s strengths and improvement areas, leading them to excellence through coaching, feedback and recognition. You\xe2\x80\x99ll be the heart of the team, resolving conflicts among members and ensuring that respect for individual differences always prevails. Most important, you\xe2\x80\x99ll lay the groundwork for the future, ensuring we have the next generation ready to move up (or across) and fill roles at the company.Sound like you? To apply you need to be:We uphold excellence in everything we do\xe2\x80\x94and we\xe2\x80\x99re always on the lookout for people who share our values. To fit this role, you should be a:Seasoned expertYou have at least eight years\xe2\x80\x99 experience in facilities account management under your belt. Likewise, you are a pro at handling complex account structures and client sensitivities. You are also an ace on the technical and financial know-how of running a service delivery team.Critical thinkerDoes problem solving come naturally to you? In this role, you will need to come up with strategies in applying holistic approaches and long-term solutions for complex problems. You\xe2\x80\x99ll also need excellent organisational skills to prioritise work and meet tight deadlines.Compassionate leaderTeamwork is a vital aspect of our brand, and we\xe2\x80\x99ll expect you to value this as well. You\xe2\x80\x99ll be the team\xe2\x80\x99s anchor in difficult days and their proud leader in times of success. Most important, you\xe2\x80\x99ll lead by example, and promote open, constructive and collaborative relationships at all levels.Position GoalsTo deliver the contractual obligation of the contract with a focus on bringing value to the contract of key assigned accounts. To achieve the financial and KPIs goals establish in the contracts with the Client. Be accountable for the profit, loss and growth of the assigned portfolio of accounts (this includes regional / global accounts based in Singapore).Focus on bringing holistic approach in Real Estate management that includes the Facilities, upgrading & retrofitting of the properties, assist the client areas to optimaise the occupied space and support client to achieve their Corporate/Company goals.Accountable to work out a strategy for Client retention and organic growth. Ensuring JLL framework is complied that includes overall Safety, building maintenance and legislation compliance.Meet frequently with C-Suite executives and client real estate leaders to highlight results and present solutions to position JLL for growth opportunities.For the Account act as APAC regional point of contact and support the operations growth and global alignment.Location:On-site \xe2\x80\x93SingaporeIf this job description resonates with you, we encourage you to apply, even if you don\xe2\x80\x99t meet all the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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