Job Description

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Regional Account DirectorWhat this job involves:Putting clients first alwaysClient satisfaction is second nature to us, thats why youll make sure that we build and maintain strong strategic relationships with our stakeholders. Youll be the single point of contact for our regional service delivery. As such, you must develop deep understanding of the clients key business drivers influencing their decision-making process and how such decisions relate to their requirements for our services. Youll also see to it that our clients outsourcing needs and our own objectives for the account are perfectly in sync.Devising win-win solutions for all partiesYoull be a steward to our clients, looking after their financial interests by developing property budgets and forecasts based on their finance calendar. Youll play a pivotal role in helping our clients achieve their financial goals be they revenue, expenses, debtor or growth targets. As you tend to our clients best interests, so should you represent ours by being on the lookout for opportunities to cross-sell our other services. Collecting fees from clients and tracking outstanding payments also fall on your shoulders.Staying at the forefront of operational excellenceYoull be the main visionary and strategist for our regional plans. As such, you must understand the clients business needs inside and out. Youll be the go-to person for the overall operations taking charge of all the resources including technology, manpower and standard operating procedures needed to run the operations smoothly and seamlessly.Driving team successApart from the technical aspects of the role, youll also create a culture of collaboration, positive learning and teamwork. Youll identify your teams strengths and improvement areas, leading them to excellence through coaching, feedback and recognition. Youll be the heart of the team, resolving conflicts among members and ensuring that respect for individual differences always prevails. Most important, youll lay the groundwork for the future, ensuring we have the next generation ready to move up (or across) and fill roles at the company.Becoming a trustworthy authorityDo you have what it takes to be a governance champion? If so, you are perfect for this role! Particularly, you must ensure all parties uphold their duties stated in the contract. You're also the one managing the governance process for the account. As such, youll rally the team toward achieving the agreed key performance indicators, service levels and other compliance measures. How to roll out change control process effectively is also another challenge you need to take on.Sound like you? To apply you need to be:We uphold excellence in everything we do and were always on the lookout for people who share our values. To fit this role, you should be a:Seasoned expertYou have at least eight years experience in facilities account management under your belt. Likewise, you are a pro at handling complex account structures and client sensitivities. You are also an ace on the technical and financial know-how of running a service delivery team.Critical thinkerDoes problem solving come naturally to you? In this role, you will need to come up with strategies in applying holistic approaches and long-term solutions for complex problems. Youll also need excellent organizational skills to priorities work and meet tight deadlines.Compassionate leaderTeamwork is a vital aspect of our brand, and well expect you to value this as well. Youll be the teams anchor in difficult days and their proud leader in times of success. Most important, youll lead by example, and promote open, constructive and collaborative relationships at all levels.Location:On-site -SingaporeIf this job description resonates with you, we encourage you to apply, even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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