Job Description

Why Work for Us
ICIS is part of Reed Business Analytics (RBA), a division of RELX Group, a FTSE 20 company with revenues of $10 billion in 2018. ICIS make some of the world’s most important markets more trusted and predictable by providing data services, thought leadership and decision tools. We exist to help businesses in the energy, petrochemical and fertilizer industries make strategic decisions, mitigate risk, improve productivity and capitalise on new opportunities. Thousands of decisions are taken across supply chains every day using our intelligence and we make this possible through a global presence that delivers the targeted, local insights customers need to achieve growth in this new world of meaningful data. Shaping the world by connecting markets to optimise the worlds valuable resources.
Account Manager
You are responsible for organizing a strategic approach to understand the true value we bring to our customers, expanding and strengthening the breadth and depth of our relationships, ultimately retaining existing revenue and generating new business through upsell and Xsell of additional products and services in the petrochemical sector. The successful candidate will be a resourceful, motivated individual with a high level of curiosity, passion to learn, courage to try, fail and win.
You are dealing with existing subscriptions, however with a challenging attitude in terms of upselling into existing accounts, cross-selling to additional teams/contacts within the accounts, and some hunting with subsidiary companies related to their existing portfolio. You must demonstrate a hunter mentality with your proactiveness and experience.
Experience & Accountabilities:

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  Account management with capability for new business development
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  Over 5 years’ experience in sales primarily in data solution selling or Chemical/Energy Sections
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  Solid experience in value-based selling with a consultative approach
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  Proven track record at managing, retaining and growing revenue and accountable for sales results
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  Establishes strong, long-term customer relationships and cultivates new business opportunities
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  Maintains relationships with key decision makers
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  Continuously learn to lead with insight, develop a deep understanding of customer workflows and customer value
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  Maintain high volume and high-quality customer engagement through phone, email, social media and onsite visits, should be travelling to targeted clients on a monthly basis
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  Record client engagement and communication using Salesforce.com
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  Collaborate with all business functions locally and globally

Behaviours

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  Passionate about proving a world-class customer experience
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  Excellent communicator, both verbally and written
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  Has the flexibility to adapt to a fast-changing environment and works well under pressure
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  A high level of energy, self-motivation, competitiveness, and a desire to positively impact the business
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  Creative problem solver with an entrepreneurial spirit
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  Excellent presentation skills
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  Able to build relationships both external and internal
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  Experienced at working with CRM systems (preferably Salesforce.com)
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  Primary language skills are English and preferably also fluent in Mandarin.

What’s it like to work here?
At ICIS, we are a team that thrives on innovation and collaboration in a diverse and inclusive culture. We take pride in finding the best people. This is not just about a proven track-record, but about who you are and how you work. How we do things is just as important as what we do. We search for the behaviours that will make the difference in our team. It starts with drive and the desire to achieve, succeed, and grow. Really caring and ensuring delivery and getting things done. Taking ownership and thriving with empowerment. Not afraid to take calculated risks and fail. We put the customer first and have a thirst for learning. If this is you, then let us get in touch.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact accommodations@relx.com or if you are based in the US you may also contact us on 1.855.833.5120.
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