Job Description

Microsoft Cloud Operations and Innovation (CO+I) is the team behind the cloud. We are responsible for delivering over 200 Microsoft web portals, Live and Online Services around the world including infrastructure, security and compliance, operations, globalization, and manageability. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide. We are looking for a passionate, high energy individual to help build the network that powers the world\xe2\x80\x99s largest online services.

Within CO+I, the strategic Supply Chain team is responsible for establishing a supply chain that can meet the ever-growing growth of the Cloud and our customers. We support a portfolio of complex, multi-disciplinary, multi-billion, multi-year datacenter construction and lease projects. Furthermore, we support the Operations team that manages and runs the cloud assets. We are looking to fill a critical role of Regional Claims Manager covering the Asia region.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

Sourcing

• The Regional Claims Manager is responsible to drive contractual obligations for all supplier engagements for Data Center construction projects for APAC. He/She will lead discussions on entitlements and claims settlements with General Contractors, Services and Equipment suppliers that do not meet Microsoft contracted terms. Leads cross-functional engagements with Construction, Engineering and shares best practices, drives alignment in sourcing and takes procurement decisions benchmarking with industry experts to inform strategy with a global view. Directs team(s) to leverage personal expertise and benchmark data to identify and revise business requirements, manage conflicting priorities and tradeoffs, and resolve escalations to execute on sourcing strategies and solutions.
• Leads the integration of business specifications and sourcing strategies into supplier selection processes for several complex purchasing areas. Accountable for defining and driving strategies and priorities for process management, consistency, and outcomes at scale, as well as developing improvement plans, sharing delivery best practices, identifying insights and root causes of issues across procurement and buying processes, and focusing teams on opportunities to enhance partner experience and/or operational processes. Manages partnership with suppliers to drive innovation and improvement, transform capabilities, and proactively assesses risk and the impact of change.

Compliance

• Drives business impact by applying subject matter expertise in procurement processes and policies, and market intelligence to develop, and influence channel strategies cross-functionally and/or cross-regionally that reduce costs, mitigate risks, and enable scalable execution with consistency, accuracy, quality, and timeliness of delivery. Leads decision making at scope that evolves processes and solutions to increase efficiency and manage costs, directs others to adopt best practices in procurement operations, models compliance across the organization, and drives consistency in processes and services to meet and exceed business expectations.
• Partners with stakeholders and suppliers to identify business threats and determine which sustainable elements, alternative solutions, and/or policy changes would optimally mitigate risks moving forward. Drives policy change as needed, as well as the systematic resolution and remediation of surfaced issues with suppliers and/or partners.
• Negotiates and provides strategic oversight for improving existing, or establishing new, Service Level Agreements (SLAs) and/or defined milestones and deliverables, holds accountability and ownership of SLAs, and ensures compliance is cascaded down to the business. Strategizes on and communicates SLA terms cross-functionally and/or cross-regionally to internal and external stakeholders. Serves as subject matter expert on the SLA and coaches team members to do the same, manages any escalations related to policy non-compliance, and manages the execution of contingency plans internally and externally as needed.

Procurement and Contracts

• Provides high-level negotiation and sets standards across organizations. Addresses escalations related to pricing and category management issues, and proactively evaluates and drives changes in processes across the organization as needed to ensure teams and/or partners adopt processes that improve the pricing and procurement of goods and services across Microsoft. Manages price and procurement requests and complex pricing issues across purchasing categories to ensure procedural compliance.
• Provides guidance and clarification on contract execution and control processes for consistency, accuracy, and timeliness across one or more purchasing categories. Shares best practices on established methodologies, monitors outcomes, serves as a point of escalation on contract delivery issues, and delivers internal and external executive-level briefings detailing current and projected sourcing contract execution models, anticipated risks, and contingency plans. Monitors the impact of change orders to the underlying business case and partners cross-functionally to adjust impact models.

Stakeholder Collaboration

• Oversees or leads entitlements and claims settlement strategies for several complex Data Center purchasing categories, develops a business group for optimal cross-functional stakeholder support and business assurance, and fosters cross-functional partnerships to negotiate strategic decisions and produce deliverables. Drives consensus in the goals and success criteria with stakeholders both internal and external to Microsoft, is recognized as a key negotiator and collaborator, and coaches senior sourcing staff on negotiation and collaboration best practices.
• Defines and executes on strategies for business and industry engagements between sourcing teams and cross-functional leadership including product design, quality, and business teams, to determine technical and business requirements for highly complex business areas and purchasing categories, and track and adapt delivery plans cross-functionally. Leads industry and ecosystem engagements, proactively defines communication strategies with leadership teams, articulates business cases to support recommendations, and influences leaders to buy in on sourcing decisions and optimizations that can be deployed at scale.
• Directs supplier activity and progress across multiple accounts and complex purchasing categories. Ensures alignment in supplier management practices and Microsoft\'s business goals, and develops supplier engagement protocols and processes to improve both internal and external business performance.

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Qualifications

Required/Minimum Qualifications

• Bachelor\'s or Master\xe2\x80\x99s Degree in Engineering, Finance or related field and 10+ years experience in Strategic Procurement, Supply Chain and Operations.
• Strong commercial and technical skills in dealing with projects/capex sourcing. Must be able to drive negotiations on supplier or contractor claims / settlement arising due to design changes, market changes, quality issues, delays and other factors impacting project execution.
• Ability to implement new processes and get buy in from a cross functional team.
• Worked in Data Center / Infrastructure / Power / Oil & Gas industry managing large capital projects and supplier management.
• Knowledge of all or at least two of the following industry template and standards are preferred:

• FIDIC (F\xc3\xa9d\xc3\xa9ration Internationale Des Ing\xc3\xa9nieurs-Conseils) contract forms
• AIA (The American Institute of Architects) contract forms
• CSI (Construction Specification Institute)
• AACEI (Association for the Advancement of Cost Engineering)
• SCEA (Society of Cost Estimating and Analysis)
• RICS (The Royal Institution of Chartered Surveyors)

Preferred Qualifications

• Working and collaborating with cross functional stake holders on complex projects
• Knowledge of data center industry and experience managing a variety of project delivery methods - ability to lead a project team in defining risk and developing the appropriate contracting and compensation approach.
• High energy a drive to achieve results in midst of ambiguity and matrixed organization.
• Technical ability to write contracts, ability to set up sourcing plans and negotiation strategies and execute them.
• Excellent communicator that can interact with diverse groups across organizational levels.
• Familiarity with common Supply Chain process improvement methodologies and ability to facilitate change management.
• Willingness & ability to travel up to 25%

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check every two years thereafter.

These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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