Regional E-Commerce Specialist Job Summary Provide strategic overview and operational know-how to conceptualize, manage and execute Company e-commerce processes and user journeys. Key Accountabilities Develop and deliver holistic strategies to drive sales to regional marketplace channels such as Lazada and Shopee in all key markets Singapore, Malaysia, Indonesia, Vietnam, Thailand, Philippines Drive e-Commerce business growth by analyzing trends/opportunities, developing and implementing strategic and tactical programmes that leverages on those trends/opportunities Drive technology and infrastructure enablement by developing and implementing roadmaps for online flagship store\'s functionality, visibility and sales conversion Enhance e-Commerce customer experience.

This includes the development of customer retention and loyalty programmes as well as the development and implementation of a robust service recovery framework. Generate data-driven commercial insights Develop a framework to manage authorised online partners and create clear standards for unmanaged online resellers Proactively identify product, service and marketplace issues and resolve them accordingly Manage the development, maintenance, and optimization of the regional online channels by working closely with the in-country representative(s) Develop and implement regular reporting related to revenue, growth opportunities and other relevant metrics.

Develop and share KPIs throughout organization Develop an e-commerce playbook for use within the region, with constant revisions and updates Identify product trends across all marketplace channels. Provide recommendations for the development of new products and categories to drive incremental sales growth Collaborate with cross-functional teams to maintain and improve service metrics and customer experience as well as to improve internal processes to increase operational capacity Key Job Requirements Job / Skills Competencies a) Strong interpersonal skills to unite key stakeholders and partners b) Ability to project manage and manage external agencies c) Experience or knowledge in Enterprise CMS such as SAP Hybris and tools such as Tealium, Google Analytics Critical Work Experience a) At least 3-4 years of relevant working experience in either an e-commerce marketplace (e.g. Shopee/Lazada/Amazon) or a brand-focused business with back end experience of the marketplace platform. Prior experience in setting up flagship store or e-store will be an advantage Qualifications a) Bachelor\'s degree and above with good understanding of Website and E-Commerce systems, platforms, methodologies and best practices