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\xe2\x80\xba Regional Group Manager (Ecommerce Merchandising Unit) - Region South Asia

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Regional Group Manager (Ecommerce Merchandising Unit) - Region South Asia

Update date : Mar 2, 2023

Country : Singapore

Category : Retail management

Contract type : Permanent

Availability : Full time

Company presentation

Company Description
H&M Brand is on an exciting journey to again become a truly customer focused company. In line with our Faster Forward strategy, we want to achieve clear ownership, fuel our salesmanship, enable speed and build on our passion for the customer throughout the organization. As part of this omni transformation journey, we are introducing a new OMNI role within the region: Regional Group Manager - Ecommerce Merchandising Unit.

Job description



You contribute to added customer value, a strong brand and maximized profitable selling by ensuring enhanced omni customer experience and efficiency for concepts in the region.

You are responsible for leading, motivating, fostering collaboration, and developing the Ecommerce Merchandising unit within Region South Asia (Singapore, Malaysia, Vietnam, Philippines, India) in an omni direction. You challenge and support Merchandise Managers in setting and driving omni strategy and concept strategy for the region.

You are responsible for setting, in collaboration with the Regional Head of Omni Merchandising, the omni way of working and method in the concept merchandising unit.

You work towards aligned and cross-functional goals, driving omni sales performance, customer base development and customer centricity in all parts of your work.

KEY RESPONSIBILITIES

Maximize profitable net sales and customer base for your region - short and long term.

• Drive and contribute to omni net sales - driving the Ecom channel: deep understanding of your regional sales situation through sales and customer behaviour analysis.
• Responsible for selling analysis on regional level.
• Identify opportunities, threats and set priorities for the region based on biggest sales/customer impact.
• Support the omni regional reduction plan to optimise profitable short and long-term selling and customer growth, together with relevant stakeholders in region and Business Units.
• Responsible to set omni ways of working and processes for collaborating within the merchandising unit, in collaboration with Regional Head of Omni Merchandising.
• Cooperate with other regional functions and set method for omni commercial and customer plans.
• Follow up the final customer offer for the markets and apply learnings of coming actions.

Know your customers

• Know and understand regional customer behaviour and expectations to drive customer base growth.
• Develop and drive regional omni customer and commercial plan based on the overall customer and commercial plans for the company, together with relevant counterparts, ensuring local relevance across whole region.
• Follow up and conclude the final customer offer, key learnings and commercial reviews for the region, and apply learnings of coming actions to improve customer offer.
• Ensure balance between product and customer activation to optimize stock performance and customer experience.
• Collaborate with Demand & Supply Unit, as well as E-commerce Commercial teams, Customer Activation and other relevant functions to ensure strong omni customer experience.

Assortment and stock management from a planning, buying and executional perspective

• Support the ecom merchandising unit in driving a commercial buying/assortment strategy for the region to achieve omni growth.
• Together with Demand & Supply unit, ensure planning, management and follow up of sales, stock and reduction levels in your region from an omni commercial perspective.

Leadership - lead, motivate and develop your team

• Create conditions to enable performance of teams and individuals.
• Identify and develop talents in order to build (future) omni organisation and diverse team.
• Strengthen team and foster collaboration across channels, roles and functions.
• Empower strong collaboration and alignment between channels to become more omni and customer centric.

Profile

Qualifications

YOUR PROFILE & BACKGROUND

• +3 years of experience within Merchandising, Visual Merchandising, Assortment office or similar, preferably with Ecom focus and experience
• Leadership experience - Strong and proven leadership experience with a focus on building highly performing teams in a dynamic environment
• Strong in driving results and constantly improving ways of working
• Sales-driven with a strong commercial awareness and salesmanship
• P&L/ Sales/ Forecasting knowledge and experience
• Planning, buying, stock management experience
• Able to work independently and be self-motivated while still working within a team environment and fostering a strong team collaboration
• Collaborative, with excellent communication and presentation skills
• Very good skills in MS Office, especially in Excel and PowerPoint

YOUR LEADERSHIP

• You are a values ambassador and you believe in the power of teamwork.
• You lead with vision and you make relevant decisions to achieve long-term results, by setting priorities and following up your results.
• You are a driver, you take the ownership to set challenging goals for the business, others and yourself and you are motivated from the achievements.
• Having the feedback culture in mind, you develop others by coaching and delegating effectively and you recognize other team members great contribution.
• You have great communication skills to be able to build relationships across functions.

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