Job Description

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades, and technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Regional Operations Lead, Work Dynamics

Work Dynamics - (Integrated Facilities Management) \xe2\x80\x93 SGP

What this job involves:

Summary

Deliver outstanding service both to clients and internally by leading, monitoring, and managing FM operations on account in APAC, with a focus on financial and team management/development, reporting, compliance, operations, service contracts, risk. Be the primary point of contact for client leadership team in the region. Drive execution of Human Experience and Operational Efficiencies in alignment with client expectations and JLL objectives and commitments on the account. Develop and maintain outstanding relationships with client stakeholders. Work in close collaboration with other services providers to ensure integration cross functionally and seamless delivery of JLL services to client in the region.

Service Delivery

• Ensure a strategic business plan for the delivery of the services across all client portfolios and be responsible for the delivery of that plan as required.
• Drive a service excellence culture within the delivery and operational management teams.
• Drive the human experience programme across client account in the region ensuring our site teams are passionate about delivering a great experience on a daily basis.
• Ensure compliance with all client contracts, meeting or exceeding Key Performance Indicators (KPIs) and any Joint Business Plan.
• Ensure the processes and procedures within the account are monitored and updated. Continually review processes and procedures across the accounts for best practises and consistency
• Work with client teams to create an environment that drives continuous improvement and innovation.
• Ensure all contractual and ad-hoc reports are delivered on time.
• Ensure all accounts manage and that contractor staff at all times meet the standards and expectations of the Client and JLL.
• Control and management to ensure contractors and their staff are on/off boarded and inducted appropriately and that all permitting and working requirements are adhered to.
• Monitor Planned Preventive Maintenance plan in conjunction with local laws, regulations, and standards. Regularly engage with JLL\xe2\x80\x99s EOS team to ensure that schedules are compliant as per the above.
• Ensure client specific BCP for JLL is up to date and implemented; awareness and participation as required in any planned or unplanned building.
• Ensure all safety procedures, including Crisis Management and Emergency Procedures, are implemented, and maintained at all times.

Financial Management

Oversight across the account portfolio for the delivery and expenditure of the supply chain and accountable of the quality of services delivered

Participate and set the budgets for the delivery of services and ensure compliance to those budgets.

Participate in regular forecasting and accrual activities.

Ensure all financial reports are accurate and timely as per the agreed timeline set out under the agreement.

Ensure costs are managed within Uber approved budgets.

Putting clients first\xe2\x80\x94always

Client satisfaction is second nature to us, that\xe2\x80\x99s why you\xe2\x80\x99ll make sure that we build and maintain strong strategic relationships with our client and other stakeholders. You\xe2\x80\x99ll be the single point of contact for our regional service delivery. As such, you must develop deep understanding of the clients\xe2\x80\x99 key business drivers influencing their decision making process and how such decisions relate to their requirements for our services. You\xe2\x80\x99ll also see to it that our clients\xe2\x80\x99 outsourcing needs and our own objectives for the account are perfectly in sync. As global CRE client team are based in the US a willingness to attend occasional night meetings.

Devising win-win solutions for all parties

You\xe2\x80\x99ll be a steward to our client, looking after their financial interests by developing property budgets and forecasts based on their finance calendar. You\xe2\x80\x99ll play a pivotal role in helping our clients achieve their financial goals\xe2\x80\x94be they revenue, expenses, debtor or growth targets or working with your team to create great HX programme, based on client\'s specific portfolio. As you tend to our clients\xe2\x80\x99 best interests, so should you represent ours by being on the lookout for opportunities to cross-sell our other services. Collecting fees from clients and tracking outstanding payments also fall on your shoulders.

Staying at the forefront of operational excellence

You\xe2\x80\x99ll be the main visionary and strategist for our regional plans. As such, you must understand the clients\xe2\x80\x99 business needs inside and out. You\xe2\x80\x99ll be the go-to person for the overall operations\xe2\x80\x94taking charge of all the resources\xe2\x80\x94including technology, manpower and standard operating procedures\xe2\x80\x94needed to run the operations smoothly and seamlessly.

Driving team success

Apart from the technical aspects of the role, you\xe2\x80\x99ll also create a culture of collaboration, positive learning and teamwork. You\xe2\x80\x99ll identify your team\xe2\x80\x99s strengths and improvement areas, leading them to excellence through coaching, feedback and recognition. You\xe2\x80\x99ll be the heart of the team, resolving conflicts among members and ensuring that respect for individual differences always prevails. Most important, you\xe2\x80\x99ll lay the groundwork for the future, ensuring we have the next generation ready to move up (or across) and fill roles at the company.

Becoming a trustworthy authority

Do you have what it takes to be a governance champion? If so, you are perfect for this role! Particularly, you must ensure all parties uphold their duties stated in the contract. You\'re also the one managing the governance process for the account. As such, you\xe2\x80\x99ll rally the team toward achieving the agreed key performance indicators, service levels and other compliance measures. How to roll out change control process effectively is also another challenge you need to take on.

Sound like you? To apply you need to be:

We uphold excellence in everything we do\xe2\x80\x94and we\xe2\x80\x99re always on the lookout for people who share our values. To fit this role, you should be a:

Seasoned expert

You have at least ten years\xe2\x80\x99 experience in facilities account management under your belt. Likewise, you are a pro at handling complex account structures and client sensitivities. You are also an ace on the technical and financial know-how of running a service delivery team.

You should have had good experiences in managing clients with ultimatum requests, deliver JLL services at global standard levels.

Critical thinker

Does problem solving come naturally to you? In this role, you will need to come up with strategies in applying holistic approaches and long-term solutions for complex problems. You\xe2\x80\x99ll also need excellent organisational skills to prioritise work and meet tight deadlines.

Compassionate leader

Teamwork is a vital aspect of our brand, and we\xe2\x80\x99ll expect you to value this as well. You\xe2\x80\x99ll be the team\xe2\x80\x99s anchor in difficult days and their proud leader in times of success. Most important, you\xe2\x80\x99ll lead by example, and promote open, constructive, harmony and collaborative relationships at all levels within your team. Large team management across a diverse region with multiple cultures is an important attribute.

Location:

\xe2\x80\x93Singapore

If this job description resonates with you, we encourage you to apply, even if you don\xe2\x80\x99t meet all the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!

About JLL \xe2\x80\x93

We\xe2\x80\x99re JLL\xe2\x80\x94a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That\xe2\x80\x99s why we\xe2\x80\x99re committed to our purpose to shape the future of real estate for a better world. We\xe2\x80\x99re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we\xe2\x80\x99re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we\xe2\x80\x99re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

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Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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