Job Description

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades, and technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Regional Operations Manager

Work Dynamics - Integrated Facilities Management

Location: Kallang

What this job involves

Delivery of Client Satisfaction

The Operations Manager role works with the Account Director. The role is responsible for ensuring a high level of client satisfaction, managing the service delivery team, delivering key operational initiatives as well as ensuring consistency in processes, systems and reporting.

The role also ensures that JLL\xe2\x80\x99s IFM standards are implemented and practiced at all sites within the account portfolio including SOP\xe2\x80\x99s, EOP\xe2\x80\x99s, Playbooks and escalation processes.

Reporting to the position will be the Facilities Managers.

Duties and responsibilities

Leadership (where applicable)

Assist the Client & AD to establish the vision and strategy for the account.

Understand the client\xe2\x80\x99s key business drivers, focus the team to ensure those priorities are aligned with our deliverables

Ensures the account team is high performing.

Work with support functions teams (HR, SCMP, EOS and Finance) to ensure smooth delivery at all sites.

Respond to all country / account issues / escalations.

Passionately acting as an advocate for innovation, challenging traditional thinking working model,

Raising the Profile of Client\xe2\x80\x99s Innovation Objectives and Platform, seeking opportunities, leading adaptive project, development techniques, strategies to ensure maximum throughput of deliverables

Ensuring the ongoing support of new Directives, driving process simplification and standardisation

Client/Stakeholder Management

Serves as single point of contact for Jones Lang LaSalle\xe2\x80\x99s teams and an escalation point for any issues.

Accountable for the service delivery to meet contractual obligations of Jones Lang LaSalle

Manage relationships with key stakeholders in all Client\xe2\x80\x99s organizations

Develop and maintain a detailed understanding of the Client\xe2\x80\x99s business and key factors influencing their requirement for our services.

Builds and Manages High Performing Teams

Assist with the implementation of technology systems to support service delivery, and ensure the required reporting from the systems

Develop and implement standard operating procedures and processes for new accounts.

Develop, implement and manage all local initiatives and programs for the IFM team.

Drive client specific initiatives such as savings targets, benchmarking and best practices

Source, transfer and implement best practices to the account

Drive regional consistency in the account e.g. in reporting, standard operating procedures, systems and HR practices.

Establish consistency in the monthly reporting across the JLL portfolio.

Prepare regional reporting to the satisfaction of the Client

Required Qualifications & Experience

Minimum 6 to 7 years\xe2\x80\x99 experience in Facilities Account Management

Tertiary qualifications in Engineering is mandatory.

Experience of Managing Facilities Management for Manufacturing Sites either on Service Provider side or client side.

Previous Experience managing complex multiple account structures, either running multiple teams, across multiple locations.

Has handled a P&L

EHS credential is preferred

Strong leadership skills with a proven track record in managing large teams and vendors.

Achieve Financial Result

Financial Management

Be responsible for achievement of the agreed financial targets for the account; revenue, expenses and debtor\xe2\x80\x99s targets.

Meet the agreed growth targets for all account.

Look for opportunities to cross-sell services.

Assist finance teams for collection of fees from client and tracking of outstanding payments.

Contract Management

Ensure adherence to the contract

Assist AD and Facilities Managers for the achievement of key performance indicators, service levels and other measures as contracted

Assist and manage the change control process

Work with Facilities Managers to ensure governance is followed at all locations

Putting best practices in place

Do you like sharing ideas to improve the work process? As our Operations Manager, you\xe2\x80\x99ll contribute to the creation of facilities service delivery standards. You\xe2\x80\x99ll also help in the planning, implementation and review of site-specific processes and protocols.

Teamwork should also be one of your strongest points, as you\xe2\x80\x99ll work with a team to ensure that all performance targets set out in the contract are being met. To do this, you\xe2\x80\x99ll develop tools that help measure the technical team\xe2\x80\x99s performance on a quarterly or annual basis.

Sound like you? To apply, you need to be:

A technical hands on expert

An ideal candidate would have a university degree or professional qualification in engineering or facilities management, and over four years\xe2\x80\x99 experience in facilities operation. A strong background in troubleshooting processes is a big plus.

Good communicator

Do you have an excellent command of spoken and written English language? Can you communicate technical issues to less able colleagues, clients and vendors? If you said yes to these, bring your ambition and explore our world of possibility.

Location:

On-site \xe2\x80\x93Singapore

If this job description resonates with you, we encourage you to apply, even if you don\xe2\x80\x99t meet all the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!

About JLL \xe2\x80\x93

We\xe2\x80\x99re JLL\xe2\x80\x94a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That\xe2\x80\x99s why we\xe2\x80\x99re committed to our purpose to shape the future of real estate for a better world. We\xe2\x80\x99re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we\xe2\x80\x99re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we\xe2\x80\x99re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our .

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .

Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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