Job Description

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether youxe2x80x99ve got deep experience in commercial real estate, skilled trades or technology, or youxe2x80x99re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Regional Operations ManagerWork Dynamics - Integrated Facilities ManagementWhat this job involvesDelivery of Client SatisfactionThe Operations Manager role works with the Account Director. The role is responsible for ensuring a high level of client satisfaction, managing the service delivery team, delivering key operational initiatives as well as ensuring consistency in processes, systems and reporting.The role also ensures that JLLxe2x80x99s IFM standards are implemented and practiced at all sites within the account portfolio including SOPxe2x80x99s, EOPxe2x80x99s, Playbooks and escalation processes.Reporting to the position will be the Facilities Managers.Duties and responsibilitiesLeadership (where applicable)Assist the Client & AD to establish the vision and strategy for the account.Understand the clientxe2x80x99s key business drivers, focus the team to ensure those priorities are aligned with our deliverablesEnsures the account team is high performing.Work with support functions teams (HR, SCMP, EOS and Finance) to ensure smooth delivery at all sites.Respond to all country / account issues / escalations.Passionately acting as an advocate for innovation, challenging traditional thinking working model,Raising the Profile of Clientxe2x80x99s Innovation Objectives and Platform, seeking opportunities, leading adaptive project, development techniques, strategies to ensure maximum throughput of deliverablesEnsuring the ongoing support of new Directives, driving process simplification and standardisationClient/Stakeholder ManagementServes as single point of contact for Jones Lang LaSallexe2x80x99s teams and an escalation point for any issues.Accountable for the service delivery to meet contractual obligations of Jones Lang LaSalleManage relationships with key stakeholders in all Clientxe2x80x99s organizationsDevelop and maintain a detailed understanding of the Clientxe2x80x99s business and key factors influencing their requirement for our services.Builds and Manages High Performing TeamsAssist with the implementation of technology systems to support service delivery, and ensure the required reporting from the systemsDevelop and implement standard operating procedures and processes for new accounts.Develop, implement and manage all local initiatives and programs for the IFM team.Drive client specific initiatives such as savings targets, benchmarking and best practicesSource, transfer and implement best practices to the accountDrive regional consistency in the account e.g. in reporting, standard operating procedures, systems and HR practices.Establish consistency in the monthly reporting across the JLL portfolio.Prepare regional reporting to the satisfaction of the ClientRequired Qualifications & ExperienceMinimum 6 to 7 yearsxe2x80x99 experience in Facilities Account ManagementTertiary qualifications in Engineering is mandatory.Experience of Managing Facilities Management for Manufacturing Sites either on Service Provider side or client side.Previous Experience managing complex multiple account structures, either running multiple teams, across multiple locations.Has handled a P&LEHS credential is preferredStrong leadership skills with a proven track record in managing large teams and vendors.Achieve Financial ResultFinancial ManagementBe responsible for achievement of the agreed financial targets for the account; revenue, expenses and debtorxe2x80x99s targets.Meet the agreed growth targets for all account.Look for opportunities to cross-sell services.Assist finance teams for collection of fees from client and tracking of outstanding payments.Contract ManagementEnsure adherence to the contractAssist AD and Facilities Managers for the achievement of key performance indicators, service levels and other measures as contractedAssist and manage the change control processWork with Facilities Managers to ensure governance is followed at all locationsPutting best practices in placeDo you like sharing ideas to improve the work process? As our Operations Manager, youxe2x80x99ll contribute to the creation of facilities service delivery standards. Youxe2x80x99ll also help in the planning, implementation and review of site-specific processes and protocols.Teamwork should also be one of your strongest points, as youxe2x80x99ll work with a team to ensure that all performance targets set out in the contract are being met. To do this, youxe2x80x99ll develop tools that help measure the technical teamxe2x80x99s performance on a quarterly or annual basis.Location:On-site xe2x80x93SingaporeIf this job description resonates with you, we encourage you to apply, even if you donxe2x80x99t meet all the requirements. Wexe2x80x99re interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLxe2x80x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (xe2x80x9cJLLxe2x80x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process xe2x80x93 including the online application and/or overall selection process xe2x80x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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