Job Description

DepartmentOperations
LevelExperienced (Individual Contributor)
LocationSingapore The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.

About the Team:
Regional Operations Listings team sits at the intersection of data analytics and operations. The team is responsible for managing and ensuring the quality of more than 100 million listings across our markets in multiple languages.

We use advanced data analytical and modelling tools to systematically identify problematic listings that do not comply with our policies or affect the search experience. We work closely with content management teams across the region to implement processes and systems to ensure efficient operations. We welcome passionate individuals who want to apply their programming skills to business problems in a pragmatic and scalable way.
:

• Apply advanced data analytical skills using Python packages to systematically identify problematic listings.
• Develop dashboards to track the quality of listings on the platform.
• Work with content management teams to develop initiatives to improve the quality of listings.
• Design and review operational processes to drive productivity improvements in content management.
• Project manage the roll-out and adoption of initiatives and features, including coordinating testing, developing training material, reporting and tracking of impact.

• Experience with data mining and modelling is preferred but not required.
• Strong interest to work with large data sets.
• Interest in designing operational processes and systems.
• Willingness to develop skill sets in project management and communications.
• Open to candidates with no working experience, with advanced programming skills, preferably in Python.
• Self-motivated and willing to learn.
• Ability to work on a fast paced, results-oriented environment.
• Fluency in a Southeast Asian language will be helpful in communicating with SEA market stakeholders.