Job Description

Role Responsibilities
Operational Resilience enables the Group to prioritise the most important business services to our customers. It enables the product and segment CEOs to set impact tolerances thresholds for those services and ensures the operational assets which support those services are built, maintained, changed in BAU with resilient service in mind and can continue to provide those services during crisis.
The purpose of the role is to provide Operational Resilience regulatory guidance and presence in CCIB and CPBB Business. The role-holder will act as key point of contact for successful completion of the Operational Resilience programme.
The role will involve working with a diverse group of stakeholders in CCIB, CPBB, Functions, Regional / Country, Operational Risk, Supply Chain Management, Technology and Innovation and Resilience to ensure that the Operational Resilience projects in Business align to the endorsed methodology which meets the regulatory requirements.
Strategy

• Define underlying Operational Resilience regulatory requirements and obligations.
• Plan and define strategy / methodology to implement Operational Resilience in 1LOD Business and Functions.
• Monitor the emerging Operational Resilience regulations from key regulatory authorities (i.e. Bank of England, Bank of International Settlements, Financial Stability Board, European Banking Authority, Monetary Authority of Singapore, Hong Kong Monetary Authority etc) and update strategy / methodology as required.

Business

• Provide guidance on Operational Resilience regulations and industry best practices to Business
• Drive Operational Resilience training and communications effort to ensure timely completion of planning and implementation workstream for Business.
• Support Group Resilience Team to produce training materials.
• Perform training of Operational Resilience systems to stakeholders if necessary.

Processes

• Understanding of process mapping.

People and Talent

• Lead by example to build appropriate culture and trust.
• Work in collaboration with partners and stakeholders.

Risk Management

• Coordinate Operational Resilience scenario testing requirements with 1LOD and 2LOD stakeholders.
• Support the identification of vulnerabilities arising from scenario testing.
• Coordinate with Business and Functions to prepare Self Assessments as required by the Regulators.

Governance

• Coordinate Senior Manager Regime cascade from Group COO to respective business scorecard and governance forums.
• Coordinate alignment to Client Journey governance and playbook standards.
• Design Operational Resilience metrics and dashboards, which will require data from operational risk, supply chain management, technology, service catalogue and other relevant data sources.
• Conduct gap analysis to assess data availability and implementation effort required for dashboards.
• Provide Operational Resilience updates and support Resilience COO team for regulatory submissions, industry responses, senior Risk Committee Meetings and audits.
• Support Programme Manager in updating and tracking programme artefacts such as the programme plan, Programme Steering Committee and Programme Working Group.

Regulatory and Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Operational Resilience Programme to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; The Right Environment.]
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• CCIB and CPBB Operational Resilience
• Other Group Resilience teams
• Functions stakeholders at Group / Regional / Country
• Operational Risk
• Technology and Innovation
• CISRO
• Supply Chain Management

Our Ideal Candidate

• 5 and more years relevant experience, within which proven experience in a regulatory change project role within the Bank is preferred; Exposure to a large-scale Programme is preferred.
• Experience with 'Agile' ways of working and client journeys.
• Related experience in areas such as scenario testing, business continuity, business impact analysis and crisis management is advantageous.
• Strong interpersonal and stakeholder management skills, across various levels in the organization including senior leadership teams, in influencing key decisions taken in the business and in support teams.
• Must be a self-starter who is able to initiate and successfully drive programs and projects to completion with little management supervision.
• Is energetic, determined, positive, goal focused and consistent.

Knowledge and Skills

• Subject matter expertise in emerging Operational Resilience Regulations.
• Broad understanding of related resilience regulations such as Operational Continuity In Resolution, Firm's Continuity of Access to Financial Markets Infrastructure, digital and cyber resilience etc from key regulatory authorities (i.e. Bank of England, Bank of International Settlements, Financial Stability Board, European Banking Authority, Monetary Authority of Singapore, Hong Kong Monetary Authority, etc).
• Broad understanding of Operational Risk and process mapping.
• In-depth understanding of Standard Chartered Group's Businesses, footprint, and operating model.
• Ability to work with large data sets, prepare data for analysis and visualise data.
• Working knowledge of data visualisation tools such as Microstrategy or Tableau is advantageous.
• Ability to engage and influence stakeholders across Businesses, Functions and Countries.
• Excellent written and verbal communication skills to communicate with Business and Regional Stakeholders. Confident in communicating with senior Business members.
• Great team player.

Role Specific Technical Competencies

• Regulatory change experience
• Client Journeys and New Ways of Working
• Data analysis and visualisation
• Operational Risk
• Process mapping

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity , together with our brand promise, to be here for good are achieved by how we each live our valued behaviours . When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers