Remote Customer Success Specialist
Job Description
Job description-Analyze customer needs
-Prepare price quotes
-Perform quality checks
-Deliver translations to clients
-Close deals with US customers
-Increase customer retention by resolving customer issues
-Establish strong positive customer relation to build repeat business and promoters contributing quality referrals
-Communicate with clients via email, chat and phone
-Make multiple phone calls a day
-Work independently at home (rotational shift, 5-6days/week)QualificationsExcellent verbal and written English communication skills with neutral accent
-Minimum 2 years of outbound Sales experience
-Customer-service focused (preferably with at least 5yrs BPO experience)
-Highly-developed computer skills (MS Office, Gmail, CRM)
-Strong analytical and problem-solving skills
-Ability to work under stress and pressure
-Reliable, organized, highly motivated and confidentJob Type: Full-timeBenefits:
- Company Christmas gift
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Work from home
- 8 hour shift
- 13th month salary
- Overtime pay
- Performance bonus
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1075871
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationDavao City, Philippines
-
EducationNot mentioned