Job Description

Are you a champion Customer Success Specialist? Help us boost the SEON rocketship as we assemble our super team of fraud-fighting heroes.
As the name suggests, our team is all about customer success. We make their lives as easy as possible and guide them through the use of our anti-fraud tools, from onboarding to setting up risk rules, from optimization to sharing their feedback with developers. It’s a fascinating, cooperative position where we regularly interact with Sales, Development, and Support.
We're in for a crazy ride, and that's why we need bold and talented individuals who will own these key areas. Who will make an impact on the Front Office field - because, ultimately, these translate not only to a business bottom line, but in making the internet a safer space for everyone - whether business or consumer.

Duties and responsibilities:

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  Manage client requests and issues, provide assistance with integration, technical issues and industry-related questions
  Communicating with clients to understand their needs and explain product value, hold introductory meetings with new clients and establish a strong cooperative relationship
  Keep the clients updated regarding our daily operations, new improvements and features
  Track clients’ progress with integration and analyze their use of our product through a sophisticated CRM and CS system
  Increase revenue from a portfolio of our clients, upsell new features
  Research relevant industries, propose new improvement ideas
  Close cooperation with the Business Development and Marketing teams to aid each other in our processes
  Educate clients about our industry, create rules and workflows to reduce friction for users and decrease the number of fraudulent transactions

Job Requirements:

• 
  Professional Mandarin and English speaking skills
  Excellent communication skills and sales aptitude
  Analytical thinking
  Strong Excel knowledge
  Adaptability and strong problem-solving skills
  Excellent active listening skills
  Experience in B2B sales and SaaS businesses
  Experience with CS and CRM products (e.g. Totango, Gainsight, Hubspot)

What we offer:

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  Competitive salary package
  Hybrid remote work model
  Private health insurance covered by Medicover
  
  Flexible core hours and one hour for lunchtime
  3 extra Wellness Days
  Top-notch office in central Budapest with free Club Mate, fruits, and coffee
  Complimentary weekly English courses
  AYCM membership
  An immediate impact on a smart, growing, multi-cultural team
  Option to enroll in development courses that can add to your skillset
  Your chance to join the good fight by helping stop fraudsters worldwide!

What’s next:
Sounds good? Great, we can’t wait to hear from you!
Say hi and we'll guide you through the next steps.
Wanna learn more about what it’s like to work at SEON first?

About SEON
The SEON journey has been unstoppable. 40 months in and we have grown from 2 to 200+ SEON Fraud Fighters, across Budapest, London, Austin, and Jakarta. With more hubs opening up in San Francisco, Singapore, we are on a mission to create a Fraud Free World. We raised Series A in March 2021 and were featured in TechCrunch as the largest A round for Hungary and now are recognised as the World’s quickest growing fraud prevention company. We are proud to continue to grow at pace, both in terms of helping the best online businesses and democratizing fraud-fighting