Job Description

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Job Category Salesforce.org

Job Details

Slack is on a mission to make your working life simpler, more pleasant and more productive. We are looking for a Renewal Manager to join our fast growing Customer Success organization in APAC.

You are driven, curious, intelligent and deeply passionate about your craft. You will remove barriers to customer retention and collaborate with the broader customer success team to deliver a high value customer experience at time of renewal.

Our culture is the north star that guides how we work together and with our customers. Are you looking to build something greater than yourself? Do you want to work alongside some of the most talented and dynamic people in the industry? If so, Slack just might be the place for you.

Slack has a positive, diverse, and supportive culture--we look for people who are curious, inventive, and work to be a little better every single day. In our work together we aim to be inquisitive, humble, hardworking and, above all, collaborative. If this sounds like a good fit for you, why not say hello?

What you will be doing

You will own, drive, and lead the renewals process in collaboration with the account team to preserve and improve customer contracts and relationships

You will actively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure timely commitments

You will maintain and report an accurate rolling 90-day forecast of renewals in your territory

You will negotiate and complete renewal contracts (in partnership with legal) that align to customer goals

You will discover and identify upsell/cross-sell opportunities upon contract renewal to improve customer growth

Develop playbook for renewal engagement improving revenue retention

What you should have

Experience will be evaluated based on alignment to the skills you'll use every day for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).

Solid understanding of Enterprise SaaS applications and collaboration technology

Consistent track record of achieving personal and team goals

History of thriving in a rapidly-changing environment

Ability to grow business in a strategic manner, i.e. creating new processes and initiatives

Bachelor degree required

Slack has transformed business communication. It's the leading channel-based messaging platform, used by millions to align their teams, unify their systems, and drive their businesses forward. Only Slack offers a secure, enterprise-grade environment that can scale with the largest companies in the world. It is a new layer of the business technology stack where people can work together more effectively, connect all their other software tools and services, and find the information they need to do their best work. Slack is where work happens.

Ensuring a diverse and inclusive workplace where we learn from each other is core to Slack's values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work.

Come do the best work of your life here at Slack.

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