Job Description

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.
We have 15-years’ experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence.
As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.
RingCentral is the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
We’re a $1.5 billion company that’s growing at 30+% annually and we’re expanding our Renewals Team to make sure we stay ahead of the competition.
Acquire BPO is currently looking for Renewals Project Manager to support us, RingCentral:
This role is responsible for defining, improving, and managing, the core processes for our Renewals Team. The person best for this role will be a self-starter; be able to have engagements with leaders and individual contributors; have strong SFDC experience using the system and working with IT on improvements; enjoy building and improving processes and systems and comfortable working in a rapidly changing environment.

To succeed in this role you must have experience in:

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  Daily program management throughout the renewal program lifecycle
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  Defining the renewal program governance (controls)
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  Planning the overall program for renewals and monitoring the progress
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  Managing the renewal program’s budget
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  Managing renewal risks and issues and taking corrective measurements
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  Coordinating the projects and their independencies
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  Managing and utilizing resources across projects
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  Managing stakeholders’ communication
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  Managing renewal account assignment process
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  Aligning the renewal deliverables (outputs) to the program’s “outcome” with the aid of the business change manager; and
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  Managing the main program documentations such as the program initiation document.
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  Make reporting and dashboard requests based on business requirements

Desired Qualifications:

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  5+ years of renewal operations experience in an enterprise environment.
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  Good knowledge and handling of project and program management methodology and techniques
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  Consultative in nature and offer best practices
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  Good understanding of the wider objectives of the renewals program
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  Strong understanding of renewal operations, analytics and technology
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  Ability to work positively with the wide range of individuals involved in program management
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  Proven experience leading renewal business process and systems implementation projects from start to finish. Standard methodologies such as LEAN, change management are desired.
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  Experience developing solutions with Salesforce products - Sales Cloud or Service Cloud.
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  Excellent analytical and problem-solving capabilities. Tableau experience is desired.
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  Understanding of how to use data for performance improvement and improving operational activities.
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  Experience with long term business planning at the managerial and executive levels.
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  Ability to be highly productive with minimal oversight from senior management.
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  Able to work simultaneously on multiple engagements and priorities.
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  Strong communication and presentation skills. Highly skilled with PowerPoint.
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  Ability to lead initiatives in a cross-functional environment.
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  Bachelor degree + in Business (or equivalent)

What we offer:
We offer all the work/life benefits you could ever want, (and none of the micromanagement.)

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  Work from home temporarily until further notice
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  Comprehensive HMO package (medical and dental)
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  Personal Time Off Leaves
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  Quarterly Performance Bonus
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  Employee Assistance and Wellness Programs

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