Defines reporting projects, including the design, delivery, and implementation of dashboards, reports, and key performance indicators
Implements reporting processes: develops, tests and delivers specific Dashboards and reports, using various technologies and respecting specific Operations processes
Ensures Data Quality checks; Provides support to the corresponding stakeholders in defining the specifications and requirements for the reports and Dashboards
Provides support on the existing reports and Dashboards
Provides ad-hoc analysis, when required
Collaborates with virtual teams, in order to deliver the required reports and analysis, depending on the project's complexity
Shares best practices and implements improvement ideas within the team, in order to ensure operational excellence
Qualifications:
Very good to excellent written and spoken English skills
Excellent Microsoft Excel knowledge
High engagement skills
Very analytical, structured thinking; creative, responsive, and adaptive in a dynamic environment
Ability to translate business needs into technical requirements & deliverable
1-2 years minimum work experience, preferably in the BI space or Contact center experience is an advantage but not required
Job Type: Full-timeSchedule:
8 hour shift
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