Job Description

• Executing operational tasks related to the delivery of services of the team he/she is assigned to.

• Comply with the Quality standards and Service Delivery Excellence standards required to meet Service Level Agreements (SLAs) and other key targets set for the team.

• Deliver maximum benefit for the management team through fulfilling the assigned tasks or activities according to his/her scope in a way that will delight the customer while ensuring that this is done with the business outcomes in mind.

RequirementsBasic

• Graduate of a 4-year Course (Related to: Statistics, Communications, Psychology, Business Management, Math, IT)

• Above Average to Excellent English communication skills (both written and oral)

• Willing to work on shifts (if/when/where needed)—APJ, EMEA or NA shift.

• Average computer skills (proficient in MS Office applications, good understanding of basic troubleshooting, use of collaboration tools)

• Willing to do admin tasks related to his/her service scope.

• If experienced and from a BPO/Outsourcing company, average tenure in each company or role should be at least 3 years.

Highly Desired

• Data analytics experience especially using or setting up tools of the trade.

• Experience in working in a Service Management and/or Shared Services-oriented organization.

Benefits

• 14th month (1 month salary)

• VL & SL - 24 days, convertible to cash

• Birthday Leave

• Performance Bonus

• Monthly Rice Allowance

• Monthly Internet Allowance

• Mobile Plan

• Christmas Gift

• HMO for all qualified dependents

• Life & Accident Insurance

• Retirement Plan

Job Type: Full-timeSchedule:

• Day shift