Reservation Officer
Job Description
KEY RESPONSIBILITIES:
- To effectively and efficiently answer telephone calls and related functions
- Providing customer services by handling queries related to reservations
- Interface and coordinate between operational staffs, suppliers, business partners and customers
- Maintain regular contact / rapport in understanding and anticipating customers
- File all relevant documents and booking faxes into the appropriate files
- Handle clients' complaints promptly according to established procedures
- Allocate duties to staff based on service requirements
- Update daily logsheet, prepare deployment/ reports and raise authorisation forms
- Perform other operation services coordination or other duties as assigned by immediate supervisorIDEAL ATTRIBUTES:
- Positive work attitude & team player
- Well groomed with good discipline
- Passion in customer service & interpersonal skills are a must
- Fluent in English & Mandarin (proficiency in other foreign languages will be advantage)
- Able to work rotating shifts including weekends & public holidays (no night shift)
- Preferably have working experience in the Airport and / or Hospitality industryJob Types: Full-time, PermanentSalary: $1,800.00 - $2,300.00 per monthBenefits:
- Employee discount
- Free parking
- Health insurance
- Day shift
- Early shift
- 13th month salary
- Overtime pay
- Customer service: 1 year (Preferred)
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Job Detail
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Job IdJD1007231
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationChangi, Singapore
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EducationNot mentioned