Job Description

Company Description
At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish — but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. Disruption is at the core of our technology and on our way of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. We’re changing the nature of work from benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.


As a member of our Professional Services Support Staff, you will provide technical support to on-site/field Professional Services Resident Engineers, following documented methodologies in the areas of basic device configuration and upgrades, greenfield Cortex configuration buildout, and technical and nontechnical documentation (diagrams, customer run book, internal documentation). In this role, you will also assist the Global Practice Leads in the development and review of content as directed. For this Resident Engineer position, Palo Alto Networks will train the right candidate for success. Your Impact

• Ensure customers are maximizing their returns on investment by rapidly implementing and operationalizing Palo Alto Networks cybersecurity solutions to achieve their business and security objectives
• Integrate Palo Alto Networks’ Cortex solutions for endpoint protection and response, allowing customers to realize the best outcomes from our technology
• Implement solutions on customer endpoint and cloud environments
• Build quickly mitigated and automated responses using Palo Alto Networks’ Cortex XDR, allowing customers to realize the best outcomes out of Cortex XDR as it adopts Palo Alto Networks’ Security Operations Center (SOC) principles
• Assist customers in implementing custom integrations and workflows to ensure Palo Alto Networks’ solutions are fully integrated into their SOCs
• Build security policies based on behavior analytics configured for our clients’ needs.
• Be a security expert for further enhancement of the security posture provided to the customer, and deliver support when appropriate
• Analyze logs and events from solutions to perform identification, investigation, and mitigation of security incidents
• Ensure client needs are met and deliverables produced on time according to specified project deliverables and scope
• Maintain the Endpoint Security solution software life cycle, like performing XDR Agent software upgrade and bug fix implementation

Qualifications
Experiences with Desktop and Server System Administrator in large corporate environment

• Experiences with Windows Active Directory
• Experiences with Windows OS-based Software deployment
• Experiences with Windows or Linux or MacOS system troubleshooting
• Experiences with Endpoint Security technologies with EDR, such as XDR, Tanium, Symantec, McAfee
• Optional experiences with Security Incident Respond and Troubleshooting
• Ability to effectively juggle and manage many different tasks simultaneously
• Ability to multitask and work in a fast-paced environment
• Ability to provide solutions in customer environments and execute/document those solutions independently or as a team leader
• Scripting experience with a focus on Batch, PowerShell, Bash and Python

Additional Information
Our professional services team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients’ post-sale. Our dedication to our customers doesn’t stop once they sign — it evolves. As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. But you won’t wait for them to be raised; you’ll seek them out, too. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry. Our Commitment We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. Palo Alto Networks is evolving and changing the nature of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. Covid-19 Vaccination Information for Palo Alto Networks Jobs

• Vaccine requirements and disclosure obligations vary by country.
• Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
  • The job requires accessing a company worksite
  • The job requires in-person customer contact and the customer has implemented such requirements
  • You choose to access a Palo Alto Networks worksite
• If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.

Covid-19 Vaccination Information for Palo Alto Networks Jobs

• Vaccine requirements and disclosure obligations vary by country.
• Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
  • The job requires accessing a company worksite
  • The job requires in-person customer contact and the customer has implemented such requirements
  • You choose to access a Palo Alto Networks worksite
• If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.