Job Description

Responsibilities:

• Understand & familiarize with the process, practices and ITSM platform related to Support Operations
• Ensure that all correspondence with customers is performed in a prompt and courteous manner.
• Responsible for updating technical documentations for configuration changes made for the Network Infra by any party.
• Responsible for opening and closing of support tickets when applicable and providing timely updates to relevant personnel and customer for support cases that has been allocated to you or team.
• Work closely with various team of engineers for troubleshooting.
• Understand the customer\'s network structure and become familiar with the Customer\'s network implementation and support processes and procedures to ensure supporting a network with proper SLAs.
• Troubleshoot production issues and network problems to fix any user related issues and work with principal vendors and customer to provide the resolution within the proposed timelines.
• 24/7 Monitoring of Customer Infra, action and provide remedy upon any fault noticed on monitoring tool.
• Perform the wireless testing across customer\'s different locations and identifying or fixing if there are any performance issues or slowness in network for wireless users.
• Able to generate Network Bandwidth, utilization, traffic flow pattern reports.
• Having knowledge on Network diagrams preparation using Visio.
• Co-ordinate between his/her own Global Network Centre for any escalations or major issues and bridge between customer / senior resources / vendor / etc

Requirements:

• Minimum 1 Year experience is preferred but not mandatory.
• Basic knowledge on Networking technologies
• Willing to work in 24/7 shift system with 12Hrs of working hours on-site per day with 4 days per week and 3 days off.
• Willing to work overtime as and when needed to support healthcare environment and users.
• Open to candidate without prior experience

Interested Application kindly please submit your application with your expected salary and notice period to be considered for the role.

We regret that only shortlisted candidates will be notified.

As part of any recruitment process, we collect and processes personal data relating to job applicants. We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations.

By applying to this post and sending us your resume, you agree to the collection, use and/or disclosure of your personal data in the manner as set out in our Data Protection Notice for Job Applicants which can be found

Logicalis is committed to protecting your privacy. Click below to view the data protection notice.

https://www.ap.logicalis.com/sites/default/files/2022-10/PIMS-A7.3-01%20Attachment%20I%20DP%20Notice%20for%20Job%20Applicants_updated9sept22.pdf

Additional Information

Career Level

Entry Level

Qualification

Primary/Secondary School/O Level, Higher Secondary/Pre-U/\'A\' Level, Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma

Years of Experience

1 year

Job Type

Full-Time

Job Specializations

,

Company Overview

Logicalis is an international IT solutions and managed services provider with a breadth of knowledge and expertise in communications and collaboration; data centre and cloud services, and managed services.

Logicalis employs over 4,000 people worldwide, including highly trained service specialists who design, specify, deploy and manage complex ICT infrastructures to meet the needs of almost 6,000 corporate and public sector customers. To achieve this, Logicalis maintains strong partnerships with technology leaders such as Cisco, HP, IBM, CA Technologies, NetApp, Microsoft, VMware and ServiceNow.

The Logicalis Group has annualised revenues of $1.6 billion, from operations in Europe, North America, Latin America and Asia Pacific, and is fast establishing itself as one of the leading IT and Communications solution integrators, specialising in the areas of advanced technologies and services.

Logicalis is an international IT solutions and managed services provider with a breadth of knowledge and expertise in communications and collaboration; data centre and cloud services, and managed services.

Logicalis employs over 4,000 people worldwide, including highly trained service specialists who design, specify, deploy and manage complex ICT infrastructures to meet the needs of almost 6,000 corporate and public sector customers. To achieve this, Logicalis maintains strong partnerships with technology leaders such as Cisco, HP, IBM, CA Technologies, NetApp, Microsoft, VMware and ServiceNow.

The Logicalis Group has annualised revenues of $1.6 billion, from operations in Europe, North America, Latin America and Asia Pacific, and is fast establishing itself as one of the leading IT and Communications solution integrators, specialising in the areas of advanced technologies and services.

Additional Company Information

Registration No.

199904441C

Company Size

51 - 200 Employees

Average Processing Time

28 days

Industry

Consulting (IT, Science, Engineering & Technical)

Benefits & Others

Dental, Miscellaneous allowance, Medical, Regular hours, Mondays - Fridays, Business (e.g. Shirts), Team bonding activities

Specific Location

Pasir Panjang

Singapore Post