Job Description

Job Highlights

• Ability to change the working dynamics
• Fast-paced environment
• Make an impact in the company's profit/revenue

Summary

• Overall accountable for QSC, Sales, People and Profit.
• Develop company goals and objectives and work closely with the team to achieve result.
• Service and sales incentives as high as $500 monthly.
• Creative managers who can think out of the box for running of business.

Responsibilities 1) Operations

• Lead by example, set the best role model
• Enforce compliance with SOPs
• Work closely with management team to achieve company goals and objectives
• Provide enthusiastic and friendly service and develop relationship with customers
• Handle complaints and concerns of customers
• Ensure smooth operations of outlet including issues like maintenance, administrative tasks etc.
• Maintaining Quality, Service and Cleanliness Standards

2) Sales Management / Marketing

• Achieving sales target. Develop sales proposal to management. Work closely with team members to monitor and improve sales
• Maintains profitability. Responsible for profit and loss of the outlet

3) Human Resource Management

• Coach and give feedback to staff on performance
• Provide on-the-job training for operations and service staff emphasizing on good restaurant service and daily operations procedures
• Ensure discipline and staff management at the outlet
• Motivate the team on an ongoing basis, building up a culture of teamwork and customer focus, always adopt a can-do attitude
• Involve in recruitment and employee issue

Requirements

• Minimum 3 years of experience in Chinese restaurant management
• Possess integrity, good interpersonal skills and leadership quality
• Knowledge of cost of inventory management, hygiene and safety standards
• An eye for details and meticulous in work delivered
• Strong analytical skills and has dynamism to deliver results
• Good command of Mandarin and English (in order to communicate with Mandarin speaking customers to handle complain and concerns of customers)
• Computer literacy
• Commitment to grow with the Organization