Job Description

We are hiring for our Retail Peak Season!

As a part-time Retail Advisor, you'll play a key role in creating a warm and welcoming shopping experience for families. We're looking for someone who loves working with both parents and kids, and who takes pride in maintaining a beautiful store.

During peak period, you will work at any of our sales points, including One Holland Village, Cluny Court and Takashimaya.

Responsibilities

Deliver Exceptional Customer Service Greet and assist customers with warmth and enthusiasm Understand and anticipate customer needs, offering thoughtful recommendations Engage children positively to create a fun shopping experience Follow up on customer enquiries or special requests to build lasting relationships

Maintain a Clean, Organised, and Inviting Store

Keep the selling floor tidy and welcoming throughout the day Replenish merchandise efficiently and return misplaced items promptly Wipe down shelves and maintain a hygienic play and display space

Manage Stock and Visual Merchandising

Organise and tidy up stock in the backroom Process incoming inventory and assist with stock replenishment Support the team in arranging attractive product displays

Support Sales Operations

Wrap and pack purchases with care, especially gifts Handle cashiering duties accurately and responsibly Assist with ordering and receiving new stock

KPIs include:

Customer Service Excellence Customer compliments / positive mentions Achievement of daily and monthly sales targets Demonstrates strong product knowledge, especially for shoe sizing and toy recommendations Smooth overall store maintenance and operation Selling floor tidy checks: 100% completion at mid- and end-of-shift Display maintenance: All items in place during visual walk-throughs Accurate stock processing Backroom organisation Cash register accuracy Shift handovers: Clear and complete notes or verbal updates to next team member

Requirements:

Minimum GCE 'N' Level Must have initiative and be enthusiastic, patient and courteous Minimum weekly commitment: Two days a week, of which one day must be a weekend. Must be available to work on public holidays. Minimum contract commitment: 6 months
Job Type: Part-time

Pay: $12.10 per hour

Benefits:

Employee discount
Work Location: In person