Job Description

Operations Manager @ Janice Wong Pure Imagination.1 Kim Seng Promenade, Great World City.We are looking to hire an experienced operations manager to oversee the day-to-day operations of our flagship cafe & retail bean to bar shop and our existing portfolio of retail stores. The cafe manager's responsibilities include processing payments using the cafe's Point of Sale System and ensuring that the cafe is clean and well-presented at all times.To be successful as a cafe manager, you should demonstrate exemplary management and leadership skills and ensure that the cafe staff carries out all duties efficiently. Ultimately, an exceptional cafe manager should be able to achieve excellent customer service.Cafe Manager Responsibilities:

• Recruiting, training, and supervising cafe staff.
• Preparing weekly work schedules for staff and finding suitable replacements in cases of staff absence.
• Ensuring that all cafe expenses are within budget and identifying ways to decrease operational costs.
• Receiving delivered cafe supplies and verifying that the correct items and quantities have been delivered.
• Taking inventory of cafe supplies and ordering new stock as needed.
• Resolving customer complaints regarding food quality and customer service.
• Suggesting new menu items based on customers' preferences and feedback.
• Identifying strategies to retain and attract customers.

Cafe Manager Requirements:

• High school diploma or GED.
• Bachelor's degree or certification in business administration or business management is advantageous.
• Proven management experience in the hospitality industry. (2- 3 years)
• A food handler's license.
• Sound knowledge of food health and safety regulations.
• Strong business acumen.
• Exemplary management skills.
• Excellent organizational and time management skills.

• Effective communication skills.
• Exceptional customer service skills.

Stores:- Great World (cafe + Retail)- Paragon (flagship retail)- i12 (retail)Online: www.janicewong.onlineJob Types: Full-time, PermanentSalary: $3,100.00 - $3,300.00 per monthBenefits:

• Employee discount
• Flexible schedule
• Food provided
• Professional development

Schedule:

• Day shift
• Early shift
• Flexible hours
• Late shift
• Weekend availability

Supplemental Pay:

• Performance bonus