Job Description

Retail Shop Manager (Luxury Gifting & Heritage Lifestyle) - Madame Nonya, Sentosa

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About Madame Nonya

Madame Nonya is a Singapore-born lifestyle and gifting brand that blends

Peranakan heritage with modern luxury

. We create artisanal Nonya kueh, specialty coffee, heritage-inspired chocolates, and curated souvenirs -- each crafted to tell a story of culture, craftsmanship, and celebration.


Located at

Resorts World Sentosa

, Madame Nonya is more than a retail shop -- it's a destination that captures the essence of Singapore for both locals and tourists.





We are seeking an experienced, passionate, and hands-on

Retail Shop Manager

to lead our flagship store, inspire the team, and deliver an exceptional guest experience that blends heritage, hospitality, and design.

Key Responsibilities

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1.

Leadership & Team Management

Lead, motivate, and train a team of retail associates and part-timers to uphold brand values and service standards. Drive a culture of hospitality, excellence, and storytelling -- every customer interaction should feel personal and memorable. Manage scheduling, performance reviews, and staff development to ensure smooth daily operations.

2.

Sales & Operations

Oversee daily store operations including opening/closing, cash handling, inventory, and visual merchandising. Set and achieve

sales targets

through team motivation, product knowledge, and upselling initiatives. Maintain stock accuracy and coordinate with suppliers and HQ for replenishments. Ensure compliance with

SFA hygiene and operational standards

.

3.

Brand Experience & Visual Presentation

Uphold Madame Nonya's aesthetic -- ensuring the store is always photo-ready, elegant, and aligned with brand guidelines. Work closely with the HQ team on

campaign execution, visual merchandising, and social content opportunities

. Ensure smooth coordination for marketing events, media visits, and seasonal launches.

4.

Customer Experience & Community Building

Build relationships with repeat customers, partners, and brand collaborators. Resolve customer issues with professionalism and warmth. Act as the face of the brand on-site -- representing Madame Nonya to both local and international guests.

Requirements

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Minimum 2 years of experience in

retail or F&B store management

(luxury, boutique, or lifestyle brands preferred). Strong leadership and people management skills. Excellent communication and interpersonal abilities. Organized, detail-oriented, and operationally strong. Creative and adaptable -- comfortable in a fast-growing

startup environment

. Passionate about heritage, design, and delivering meaningful customer experiences. Able to work weekends and public holidays (Sentosa tourist operations).

What We Offer

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Competitive salary + monthly performance incentives. Fast-track growth opportunities as the brand expands across Singapore and overseas. Hands-on involvement in a

luxury environment

-- your ideas and leadership will directly shape the brand's success.

Location:

Resorts World Station, Sentosa, Singapore

Position Type:

Full-Time

Apply now and help us bring Singapore's heritage to the world, one unforgettable gift at a time!

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