Job Description

Job Title: Retail Operations Executive

Reporting Line : Sales & Operations Manager

Role Overview:

The Retail Operations Executive is a dynamic role focused on optimizing retail department efficiency and will support the Sales & Operations Manager In preparing sales budget, ensuring operational excellence and smooth operational flow at all Porcelain Spas in Singapore. The incumbent should be a strong team player that can engage ground employees.

Key Objectives:

• Maximize sales and profitability of the retail spa business by developing and implementing effective sales strategies.
• Pulling out sales and customer satisfaction data to identify trends and opportunities for improvement.
• Ensure compliance with company policies and procedures, as well as local regulations.
• Maintain positive relationships with vendors and suppliers to ensure timely delivery of products and services.

Responsibilities & Duties:

Meeting Preparation and Reporting:

• Prepare monthly meeting slides.
• Attend weekly managers meetings and manage minutes.
• Update and maintain Retail Operations Balance Scorecard.
• Generate annual, quarterly, and monthly performance to support reporting for retail operations.

In-Store Support and Management:

• Conduct monthly store audits.
• Provide in-store support through Mystery Shopper coordination.
• Implement checks and balances for Zenoti on an operational level.

Strategic Planning and Execution:

• Develop Gameplan templates, updating MoM actual performance.
• Generate campaign codes for Zenoti and Shopify in line with monthly campaigns

Vendor and Inventory Management:

• Coordinate vendor maintenance and liaise with external vendors.
• Forecast inventory needs for retail and consumable items.

Team Support and Logistics:

• Administer commissions calculation for the retail operations team.
• Facilitate new retail staff onboarding.
• Arrange logistics delivery from HQ to stores.

Administrative Functions:

• Create/update SOPs.
• Source items for in-store and obtain quotations.
• Apply for permission to work passes for mall access for maintenance m
• Manage package refund requests.

Job Requirements:

• Proven experiencee in retail operations or similar role.
• Proficiency in Microsoft Office Suite and retail management software.
• Strong organizational, analytical, and communication skills.
• Ability to thrive in a fast-paced, collaborative environment.

About Porcelain:

Porcelain is a cult-premium skincare brand from Singapore founded by veteran aesthetician, Jenny and her daughter, Pauline with the vision to marry craftsmanship and technology to create the future of skincare. Guided by its key philosophy of achieving healthy skin from within, Porcelain Spa and Porcelain Skincare (its product range) has won more than 80 awards since its inception in 2009.

Porcelain has been featured on Forbes, BBC, the Louis Vuitton City guide and won Best Beauty Spa in Asia (WLSA) for 8 consecutive years. An industry trailblazer, they own and operate three upscale spas including Singapores first smart-spa x wellness caf\xc3\xa9 concept store at Paragon Orchard.

A digital pioneer, they are highly tech-enabled. One product being a proprietary mobile app which tracks a clients skincare journey and offers personalized prescriptions. Through their uncompromising standards in products and service, Porcelain aims to be a lifelong beauty partner that journeys with every individual through the evolution of their skin.

Porcelain