Job Description

It represents the essence of craftsmanship, heritage, and elegance in the realm of alcoholic beverages. The company boasts an illustrious portfolio of iconic brands, each with a rich history and a commitment to uncompromising quality.

This role is part of expansion as the company is growing and opening new stores in the region.

The role:

Your responsibilities will include but are not limited to:

• Project Management Excellence: Lead, plan, and execute retail projects, ensuring meticulous organization and execution under the guidance of the Head of Retail Operations & Education.
• Vendor Management: Oversee regional retail vendors including Shoppertrak, in-store music, personalization, and supplies, fostering strong partnerships and efficient operations.
• Strategic Initiatives: Drive the rollout of regional Retail/Omni initiatives, such as Retail App and clienteling systems, while ensuring a comprehensive cross-functional approach.
• Retail Conferences: Contribute to the planning and support of retail conferences within the region, enhancing collaboration and knowledge-sharing across markets.
• Store Maintenance: Collaborate with Store Design team and Retail managers to manage and maintain retail store aesthetics and functionality across the region.
• Project Documentation: Develop high-quality project initiation documents encompassing objectives, scope, risks, and governance, ensuring clarity and alignment.
• Change Management: Skillfully manage changes in project scope, resources, and costs, adhering to established change control processes and technical standards.
• Regulatory Compliance: Uphold adherence to regulatory requirements and company policies, prioritizing integrity and sustainability throughout retail operations.
• Performance Tracking: Design retail performance tools and reports, including Mystery Shopping and Voice of Consumer programs, fostering a culture of continuous improvement.
• Business Acumen: Lead store audit program to ensure consistent implementation of retail SOPs, and provide insightful quantitative and qualitative performance reporting.

The successful candidate must have:

• Proven experience in retail operations and project management in Wine & Spirits, Retail Fashion, Luxury Goods
• Exceptional ability to manage multiple projects, prioritize tasks, and meet deadlines.
• Effective communication and collaboration skills, with stakeholders and teams.
• Proficiency in project management tools like MS Project or similar software.
• Strong analytical skills to identify and mitigate project risks.
• Emphasis on compliance, integrity, and social sustainability.
• Customer-focused, innovative, and entrepreneurial mindset.
• Fluency in English; proficiency in other languages is advantageous.
• Willingness to work in a dynamic, fast-paced office environment, with regular travel to store locations.

What\'s on offer:

This role entails overseeing and driving the successful execution of retail projects and initiatives within this leading luxury brand, ensuring operational excellence, performance enhancement, and a customer-centric approach across the region for Travel Retail. You will report to the Head of Operations and have hands on inputs on the strategic direction.

Morgan McKinley